David Mallalieu
Stalybridge, Manchester,Cheshire
Summary
A-Levels in Business, Media Studies, and English Language and Literature at Ashton Sixth Form College. Serving as a Management Trainee at Gulliver's Theme Park Resorts, contributing to the development of new offerings using data analysis and budgeting as part of the program while building a strong foundation in strategic thinking and communication.
Previously supported operational efficiency as an Attractions Supervisor at Spooky World Warrington, optimising staff engagement and developing marketing campaigns. Committed to fostering collaboration across teams and aligning with organisational values to drive customer engagement and innovative solutions to difficult scenarios.
I am a proud scholar with the drive and ambition to pursue a career in the Visitor Attraction and Leisure industry.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Management trainee
Gulliver's Theme Parks and Resorts
Shackleton Close, Warrington, Cheshire
2025.06 - Current
- Assessed employee performances regularly to identify areas of improvement.
- Produced detailed reports for better decision making at management level.
- Achieved efficient teamwork by facilitating clear communication amongst members.
- Collaborated effectively with all departments, ensuring seamless business operation.
- Implemented innovative ideas, fostering creativity within the team.
- Led multiple projects successfully from conception to completion.
- Coordinated team activities to increase productivity.
- Supported senior management in strategic planning and decision making.
- Improved customer satisfaction with proactive issue resolution.
Attraction supervisor
Apple Jacks Adventure Farm
Stretton Rd, Warrington, Cheshire
2023.10 - 2025.10
- Provided excellent customer service to improve overall park experience.
- Handled emergencies calmly, ensuring swift resolution and minimal disruption.
- Maintained safety standards for a secure environment.
- Supervised daily cleaning tasks, ensuring clean and tidy premises.
- Assisted in recruitment processes, selecting suitable staff members.
- Collaborated with marketing team to promote the attractions effectively.
- Coordinated effectively with other team members, ensuring smooth operations.
Attraction Operator
Urban Playground
Arndale Centre, Manchester, Cheshire
2024.10 - 2025.06
- Enhanced overall guest experience by providing accurate information about attractions schedule changes or cancellations.
- Provided excellent customer service to guests, resolving complaints professionally.
- Maintained cleanliness of the venue to enhance visitor satisfaction.
- Supported junior staff members in learning operational procedures contributing towards a cohesive team environment.
- Improved visitor experience with effective communication and clear instructions for operation.
- Maintained a calm demeanour during stressful situations such as technical difficulties or emergencies.
- Collaborated closely with maintenance crew to report any issues with attraction functionality.
Rides and attractions host
Alton Towers Resort
Farley Lane, Alton, Staffordshire, Cheshire
2023.01 - 2023.10
- Promoted positive public relations with friendly interaction and engagement with park visitors.
- Conducted pre-opening checks of rides, ensuring optimal performance.
- Supported junior staff members in learning operational procedures contributing towards a cohesive team environment.
- Enhanced overall guest experience by providing accurate information about rides and attractions schedule changes or cancellations.
- Upheld a high standard of customer service whilst dealing with large volumes of guests during peak season.
Education
A-Levels - Business Studies, Media Studies, English Language and Literature
Ashton Sixth Form College
Ashton-under-Lyne, Tameside 2023.09 - 2025.05
GCSEs - Business, English, Religious Education, Design Technology, Mathematics, Trilogy Science
West Hill School
Stalybridge, Tameside 2018.09 - 2023.06
Skills
- Sales techniques understanding
- Crisis resolution
- Ethical business conduct
- Persuasive presentation
- Delegation mastery
- Product development process
Accomplishments
Events Photo Team - Prestige Award
I had the pleasure to receive this prestige award in 2023 for my outstanding customer service and sales driving commitment at my previous employer Events Photo Team, an outsourced company assisting with retail sales at Sealife and Legoland Manchester
Timeline
Management trainee
Gulliver's Theme Parks and Resorts
2025.06 - Current
Attraction Operator
Urban Playground
2024.10 - 2025.06
Attraction supervisor
Apple Jacks Adventure Farm
2023.10 - 2025.10
A-Levels - Business Studies, Media Studies, English Language and Literature
Ashton Sixth Form College
2023.09 - 2025.05
Rides and attractions host
Alton Towers Resort
2023.01 - 2023.10
GCSEs - Business, English, Religious Education, Design Technology, Mathematics, Trilogy Science
West Hill School
2018.09 - 2023.06