Terry Kirk

• Advocated on behalf of service users to protect their rights and interests.
• Actively promoted principles of recovery-oriented practice within the team, fostering a supportive environment for all clients.
• Facilitated coping mechanisms for better management of mental health issues.
• Improved communication between staff and service users with active participation in team meetings.
• Maintained accurate records, ensuring compliance with organisational policies and procedures.
• Promoted recovery through encouragement, empathy, listening skills.
• Liaised with healthcare professionals to ensure coordinated care plans.
• Facilitated peer group discussions, encouraging open dialogue about shared experiences.

• Collaborated with Class A drug users to promote recovery initiatives.
• Monitored drug use and offered guidance on prescribed medication.
• Conducted drug screenings to ensure compliance with treatment plans.
• Provided advice on physical health to support overall well-being.

• Facilitated meetings between solicitors and clients to enhance communication.
• Coordinated mental health review tribunals to ensure compliance with legal standards.
• Managed legal aid processes to support client access to necessary services.

Facilitated seamless check-in and boarding processes for all customers.

Delivered face-to-face customer service at check-in and boarding gates.

Transitioned to ticket sales, implementing effective revenue generation strategies.

Collaborated with the team to ensure the safety of colleagues and passengers.