Holly Johnson
Lytham Saint Annes,Lancashire
Summary
I am highly motivated individual who is dedicated, determined and committed with a passion to help other people. I am loyal and adaptable with proof of working in all kinds of environments. I am a good team player, who is reliable and responsible who is looking to start a carer in the Criminal Justice System. I have a strong willingness to undertake any additional training or roles which fit under the job description.
Offering strong interpersonal skills, active listening, and empathy. Knowledgeable about mental health challenges with background in providing emotional support and guidance. Ready to use and develop communication, problem-solving, and teamwork skills
Overview
9
9
years of professional experience
1
1
Certification
Work history
Peer Support Worker
Calico/Zest Peer Support Service
Blackpool , Lancashire
03.2024 - 09.2025
- My role at this company is to support people with an enduring mental illness to live the best life they can in the community.
- I support people who have encountered long hospital admissions, with the support of myself the aim is to stop these people going back into hospital and to help them live a better life.
- During this role I have completed qualifications in safeguarding and counselling skills to provide the best support I can.
- To help keep myself and the client safe risk assessments are created.
Customer Service Assistant
Tesco Express
Lytham Saint Annes
02.2022 - 01.2024
- My role at this company is to provide the best customer service to the public, whether that be serving on the till with a smile or to offer a helping hand.
- Working as a team to avoid disruption to the guest’s experience.
- Money handling due to working on tills and cashing them up in the evening which involves a great deal of trust.
- Maintaining a safe environment for the customers, by refusing service to intoxicated guests whilst also coordinating with staff to defuse any conflict whether this be due to intoxication or even potential shoplifters.
Waitress
Toby Carvery
Lytham Saint Annes
05.2021 - 01.2022
- My role at this job was customer service being a waitress, I also had to handle money as well as serving customers and working on the bar.
- Working as a team to avoid disruption to the guest’s experience.
- Money handling
- Maintaining a safe environment for the customers, by refusing service to intoxicated guests and helping the team with safety issues.
Waitress
Beach Terrace Café
Lytham Saint Annes
06.2016 - 06.2017
- This was my first ever job at the age of 14, I was keen to get a job at an early age as I wanted to earn my own money and become more independent.
- Teamwork and Coordinating as a team.
- Money Handling
- Customer service
Education
BA Degree - Criminology and Criminal Justice
University of Central Lancashire
01.2021 - 1 2024
A – Level - Criminology, Sociology, English Language
Cardinal Newman College
01.2019 - 1 2021
GCSEs - Maths
Lytham St Annes High School
Lytham St Annes 09/2014 - 07/2019
GCSEs - English
Lytham High School
Lytham St Annes, Lancashire 09/2014 - 07/2019
Skills
- Advanced record keeping
- Trained in de-escalation techniques
- Case management proficiency
- Peer support certification
- Self-Harm management
- Risk assessment capabilities
- Dual diagnosis familiarity
- Maintaining confidential records
- Peer relationship building
- Resilience and stress tolerance
- Boundary setting
- Non-Judgmental attitude
- Basic counselling techniques
- Understanding of therapeutic models
- Patience and understanding
- Self-awareness
- Safeguarding vulnerable adults
- Suicide Prevention training
- Trauma-informed care
- Time efficiency
- Microsoft Outlook
- Microsoft Word
Accomplishments
I completed the Bronze Duke of Edinburgh in High School which was an amazing experience, which really helped with leadership and teamwork skills.
Custom
- Conor Stubbs, Manager at Tesco Express, +447889072492
- Victoria Duffy, Lecturer and Head of Course at University of Central Lancashire, vduffy1@uclan.ac.uk
- Anne Higham, Senior Peer Coordinator at Zest Peer Support Service, ahigham@acornrecovery.org.uk
Certification
Level 2 - Safeguarding and British Values
Level 2 - Counselling Skills
Timeline
Peer Support Worker
Calico/Zest Peer Support Service
03.2024 - 09.2025
Customer Service Assistant
Tesco Express
02.2022 - 01.2024
Waitress
Toby Carvery
05.2021 - 01.2022
BA Degree - Criminology and Criminal Justice
University of Central Lancashire
01.2021 - 1 2024
A – Level - Criminology, Sociology, English Language
Cardinal Newman College
01.2019 - 1 2021
Waitress
Beach Terrace Café
06.2016 - 06.2017
GCSEs - Maths
Lytham St Annes High School
09/2014 - 07/2019
GCSEs - English
Lytham High School
09/2014 - 07/2019
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