Charlotte Glen
Southampton,Hampshire
Summary
A dedicated professional with extensive expertise in mental health support and peer counselling, skilled in boundary setting, resilience, and stress tolerance. Proficient in maintaining confidential records and case management, with a strong understanding of co-dependency issues and recovery principles. Experienced in group facilitation and outreach programmes, adept at using motivational techniques to engage individuals proactively. Committed to compassionate care and patient confidentiality, with a focus on educating others about wellness strategies. Career goals include advancing community resource navigation to enhance support systems for diverse populations.
Overview
3
3
years of professional experience
Work history
Peer support worker
Berkshire NHS
Southampton, England
02.2025 - Current
- Participated in multi-disciplinary team meetings, contributing valuable insights from a lived experience perspective.
- Assisted service users in achieving self-sufficiency by providing emotional and practical support.
- Encouraged self-help strategies through regular motivational conversations with service users.
- Manage caseloads effectively.
- Maintained accurate records, ensuring compliance with organisational policies and procedures.
- Advocated on behalf of service users to protect their rights and interests.
- Liaised with healthcare professionals to ensure coordinated care plans.
Volunteer Recovery Worker
NHS Inclusions
New Forest, Hampshire
09.2022 - 09.2024
- Co-facilitating groups.
- Answering the phones and taking messages.
- Greeting service users as they arrived.
- Sharing my lived experience of substance misuse issues and my recovery.
- Maintained a safe and supportive environment for clients by adhering to strict guidelines and protocols.
Education
NVQ Level 3 - Healthcare Peer Support
IMROC
Hampshire 02.2025 - 04.2025
Skills
- Boundary setting
- Resilience and stress tolerance
- Non-Judgmental attitude
- Basic counselling techniques
- Community resource navigation
- Maintaining confidential records
- Certified peer support training
- Case management proficiency
- Educating on wellness strategies
- Familiarity with care standards
- Co-Dependency issues understanding
- Peer relationship building
- Knowledge of recovery principles
- Experience in group facilitation
- Outreach programme experience
- Share personal experiences
- Proactive engagement
- Motivational techniques
- Self-awareness
- Patience and understanding
- Personal care
- De-escalation techniques
- Mental health crisis intervention
- Attentive listening
- Patient confidentiality
- Compassionate care
- Behavioural observation
- Organising and planning
- Microsoft Outlook
- Microsoft Word
- Resilience under pressure
- Time efficiency
- Initiative taking
- Professional boundaries maintenance
- Respect for diversity
References
References available upon request.
Timeline
Peer support worker
Berkshire NHS
02.2025 - Current
NVQ Level 3 - Healthcare Peer Support
IMROC
02.2025 - 04.2025
Volunteer Recovery Worker
NHS Inclusions
09.2022 - 09.2024