Teriese Lee
Wilmslow,Cheshire East
Summary
A highly skilled professional with extensive expertise in conflict resolution, strategic planning, and leadership. Demonstrates exceptional problem-solving abilities and a deep understanding of restorative justice principles. Proficient in behavioural analysis, crisis counselling, and emergency response training, with a strong focus on multicultural sensitivity and awareness. Adept at de-escalating behaviour and employing persuasive influence to ensure safety enforcement within diverse environments. Committed to supporting community integration through therapeutic intervention and substance abuse identification.
Confident individual with integrity and committed work ethic seeks Prison Officer role. Builds rapport quickly for positive, productive working relationships. Alert and focused for responsive support in pressured environments.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Offering strong interpersonal and conflict resolution skills, with background in maintaining safety and security in challenging environments. Knowledgeable about communication, teamwork, and problem-solving, with keen sense for maintaining order. Ready to use and develop skills in security management, crisis intervention, and rehabilitation within a prison officer role.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work history
self employed property business
self employed
Wilmslow, Cheshire East
2017.01 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Oversaw daily operations to achieve high productivity levels.
Wilmslow Cleaning Company
Self Employed
Wilmslow, Cheshire East
2019.01 - 2022.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Completed duties to deliver on targets with accuracy and efficiency.
Social Work
Government Agency....Social Services
Belfast, Antrim
2015.09 - 2018.06
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Delivered workshops and presentations, educating non-profit organisations on community needs and social work best practices.
- Reviewed policy changes affecting social work practice whilst updating procedures accordingly.
- Maintained up-to-date knowledge of social work practices through ongoing professional development courses.
- Ensured compliance with professional social work ethics whilst providing services to diverse population groups.
- Implemented social work codes of conduct and ethics for compliant service delivery.
- Liaised with community caregivers and healthcare workers to address social work challenges and implement solutions.
- Strengthened families and communities through proactive social work interventions.
- Enhanced the reputation of the university's social work programme through high-quality teaching standards.
- Collaborated with legal teams on court cases involving juveniles by providing expert social work insight.
- Reviewed social work plans to continually meet changing service-user requirements.
- Worked long hours during peak periods, demonstrated commitment and reliability.
- Worked closely with social services when necessary, safeguarding client wellbeing.
- Liaised with social workers and healthcare professionals to provide holistic care for adolescents.
- Adhered strictly to health and safety guidelines throughout work shifts.
Nurse (Adult)
NHS
Belfast, Antrim
2007.09 - 2010.06
- Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
- Carried out infection control measures resulting in reduced risk of hospital-acquired infections.
- Collaborated with multidisciplinary team for improved patient outcomes.
- Facilitated the recovery of patients through constant monitoring and evaluation of condition.
- Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
- Liaised effectively with patients' families, facilitating communication between medical staff and family members.
- Championed the implementation of evidence-based practice within the nursing team.
- Participated regularly in professional development activities to enhance nursing skills.
- Safeguarded patients' wellbeing with diligent observation and immediate action on any changes in condition.
- Managed challenging behaviour in psychiatric wards by utilising de-escalation techniques.
- Coordinated discharge planning activities for smooth transition from hospital to home environment.
- Provided high quality patient care by administering medication, conducting routine checks and updating medical records.
- Delivered health education programmes to promote community health awareness.
- Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
- Delivered life support with updated first aid and CPR training.
- Conducted informative handovers at shift end through concise and accurate reporting and communication.
- Generated detailed and comprehensive patient care plans in collaboration with clinical teams.
- Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
Education
Bachelor of Science - Social Work Degree
Queens University
Belfast /2015 - 2018.07
Bachelor of Science - Nursing Degree
Queens University
Belfast 2007.09 - 2010.06
Health and Welfare - Health & Welfare
Queens University
Belfast 2005.12 - 2005.12
Certificate of Higher Education - Immediate Life Support Course
Queens University
Belfast 2009.05 - 2009.05
NVQ Level 3 - Health and Social Care - Adults
City and Guilds
London 2008.06 - 2008.06
Skills
- Calm under pressure
- Communication skills
- Team building
- Problem-solving
- Strategic planning
- Leadership
- Restorative justice principles
- Persuasive influence
- Safety enforcement
- Counselling basics
- Multicultural sensitivity and awareness
- Behavioural analysis proficiency
- Prison law knowledge
- Therapeutic intervention acumen
- Substance abuse identification
- Knowledge of penal system
- Community integration support
- Drug testing process familiarity
- Conflict Resolution
- Conflict management
- Drug and alcohol awareness
- Crisis counselling
- Emergency response training
- Negotiation tactics
- De-escalating behaviour
- Exceptional problem-solving
References
References available upon request.
Timeline
Wilmslow Cleaning Company
Self Employed
2019.01 - 2022.01
self employed property business
self employed
2017.01 - Current
Social Work
Government Agency....Social Services
2015.09 - 2018.06
Certificate of Higher Education - Immediate Life Support Course
Queens University
2009.05 - 2009.05
NVQ Level 3 - Health and Social Care - Adults
City and Guilds
2008.06 - 2008.06
Nurse (Adult)
NHS
2007.09 - 2010.06
Bachelor of Science - Nursing Degree
Queens University
2007.09 - 2010.06
Health and Welfare - Health & Welfare
Queens University
2005.12 - 2005.12
Bachelor of Science - Social Work Degree
Queens University
/2015 - 2018.07