Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Teresa Sparkes

Christchurch,Dorset

Summary

Dedicated professional with expertise in safeguarding practices, empathetic communication, and mental health support planning. Skilled in de-escalation techniques, compassionate listening, and maintaining patient confidentiality compliance. Proficient in medication administration and delivering exceptional customer service while fostering trust and understanding. Committed to supporting individuals' well-being through tailored care strategies and effective communication.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Recovery Support Worker

R.I.S.E Support services
Bournemouth, England
2024.08 - Current

Supporting people with Mental Health conditions to learn how to live independently.

Assisting with budgeting,

Help with meal planning,

  • Shared coping strategies for mental health recovery with patients.
  • Built rapport with patients to encourage open, two-way communication.
  • Maintained daily activity records for reliable patient monitoring and assessment.
  • Delivered person-centred care plans to achieve positive outcomes for rehabilitation patients.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Supported integration of service users back into community life to maximise successful transition rate.

Customer assistant

Lidl
Christchurch, Dorset
2015.06 - 2024.05
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Upheld company policies whilst interacting with customers to maintain brand reputation.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Stocked shelves regularly for easy access to products by customers.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Assisted customers with product selection to ensure satisfaction.
  • Provided excellent customer service to ensure repeat business.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Handled cash and card payments with accuracy.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Requested and checked customer IDs at checkout for age-restricted products.

Education

GCSEs -

The Grange Comprehenive
Christchurch
1981.09 - 1986.06

Skills

  • Knowledge of safeguarding practices
  • Empathy and understanding
  • Patient confidentiality adherence
  • Compassionate communication
  • De-escalation techniques
  • Empathetic listening
  • Patient confidentiality compliance
  • Medication Administration
  • Mental health support planning
  • Customer Service
  • Communication skills

Affiliations

  • Driving
  • Reading
  • Family time

Certification

Care certificate.

References

References available upon request.

Timeline

Recovery Support Worker

R.I.S.E Support services
2024.08 - Current

Customer assistant

Lidl
2015.06 - 2024.05

GCSEs -

The Grange Comprehenive
1981.09 - 1986.06
Teresa Sparkes