Cheryl Williams
recovery support worker
Liverpool,United Kingdom
sections.summary.name
Professional with extensive expertise in trauma-informed care and crisis intervention, specializing in recovery-focused practices. Committed to service user inclusion with strong skills in compassionate communication and case management.
Skilled in therapeutic listening, Experienced in maintaining compliance with health and safety standards, ensuring effective support for vulnerable individuals. Experienced in technical reporting, data recording, and financial reporting.
Compassionate individual with strong interpersonal skills and commitment to supporting vulnerable individuals. Possesses excellent communication abilities and background in customer service. Aims to create positive and nurturing environment to facilitate recovery and personal growth.
Compassionate and driven individual with strong communication and problem-solving skills, combined with deep understanding of mental health and addiction issues. Proven ability to build rapport and offer emotional support, ensuring clients feel heard and valued. Committed to making positive impact in this role.
sections.overview.name
18
18
years of professional experience
1987
1987
years of post-secondary education
1
1
Certification
sections.experience.name
Recovery support worker
Excel housing solutions
Liverpool, Liverpool
09.2010 - Current
- Shared coping strategies for mental health/substance recovery with clients.
- Organizing group activities to encourage social interaction and skill development attendance at group improvement was 50% with in 1 year
- Maintained daily activity records for reliable client monitoring and assessment.
- Delivered person centred support plans to achieve positive outcomes for rehabilitation clients.
- Maintained confidential case documentation in line with data protection regulations.
- Assessed suitability of applicants for social housing reducing instances of tenancy failures
Retail manager
Y.M.C.A ENGLAND
Liverpool, Merseyside
07.2007 - 08.2010
- Oversaw recruitment process thereby ensuring best talents were hired into retail team.
- Encouraged and recruited Volunteers
- Implemented loss prevention strategies for reducing shrinkage levels in store.
- Organized special events and promotions to drive traffic and increase sales volume by 15% in low months
- Ensured smooth running of daily operations with efficient resource allocation.
- Provided coaching support for staff members which resulted in enhanced performances.
- Optimized merchandise display, contributing to improved store aesthetics and shopper engagement levels.
- Delivered exceptional service standards by promoting team collaboration and commitment.
sections.education.name
Diploma of Higher Education - Social Science
Liverpool John Moores University
Liverpool 09.2003 - 02.2007
NVQ Level 5 - Health and social care
Work Based Study
Liverpool 01.2012 - 01.2013
NVQ Level 5 - Retail Management
STEC Collage Liverpool
Liverpool 01.2008 - 12.2008
NVQ Level 5 - Land scape Gardening
Rivers Dale College
Liverpool 08.1991 - 06.1992
GCSEs - Math's, English, History, Biology, child care, art,
St John's High School Liverpool
Liverpoolsections.skills.name
- First aid training
- Knowledge of safeguarding practices
- Sensitivity to diversity
- Therapeutic listening
- Safeguarding practices
- Self-Harm prevention strategies
- Case Management
- Data recording
- Risk reduction strategies
- Trauma-informed care
- Crisis Intervention
- Health and Safety Compliance
- Risk assessment application
- Substance abuse knowledge
sections.affiliations.name
- Urban gardening , Travel , D.I.Y, Music and Theatre
sections.certification.name
Mental health first aid
P.I.E
Equal opportunity's and diversity in the work place
References
References available upon request.
sections.timeline.name
NVQ Level 5 - Health and social care
Work Based Study
01.2012 - 01.2013
Recovery support worker
Excel housing solutions
09.2010 - Current
NVQ Level 5 - Retail Management
STEC Collage Liverpool
01.2008 - 12.2008
Retail manager
Y.M.C.A ENGLAND
07.2007 - 08.2010
Diploma of Higher Education - Social Science
Liverpool John Moores University
09.2003 - 02.2007
NVQ Level 5 - Land scape Gardening
Rivers Dale College
08.1991 - 06.1992
GCSEs - Math's, English, History, Biology, child care, art,
St John's High School Liverpool
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