Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Cheryl Williams

recovery support worker
Liverpool,United Kingdom

Summary

Professional with extensive expertise in trauma-informed care and crisis intervention, specializing in recovery-focused practices. Committed to service user inclusion with strong skills in compassionate communication and case management.

Skilled in therapeutic listening, Experienced in maintaining compliance with health and safety standards, ensuring effective support for vulnerable individuals. Experienced in technical reporting, data recording, and financial reporting.

Compassionate individual with strong interpersonal skills and commitment to supporting vulnerable individuals. Possesses excellent communication abilities and background in customer service. Aims to create positive and nurturing environment to facilitate recovery and personal growth.

Compassionate and driven individual with strong communication and problem-solving skills, combined with deep understanding of mental health and addiction issues. Proven ability to build rapport and offer emotional support, ensuring clients feel heard and valued. Committed to making positive impact in this role.

Overview

18
18
years of professional experience
1987
1987
years of post-secondary education
1
1
Certification

Work history

Recovery support worker

Excel housing solutions
Liverpool, Liverpool
09.2010 - Current
  • Shared coping strategies for mental health/substance recovery with clients.
  • Organizing group activities to encourage social interaction and skill development attendance at group improvement was 50% with in 1 year
  • Maintained daily activity records for reliable client monitoring and assessment.
  • Delivered person centred support plans to achieve positive outcomes for rehabilitation clients.
  • Maintained confidential case documentation in line with data protection regulations.
  • Assessed suitability of applicants for social housing reducing instances of tenancy failures

Retail manager

Y.M.C.A ENGLAND
Liverpool, Merseyside
07.2007 - 08.2010
  • Oversaw recruitment process thereby ensuring best talents were hired into retail team.
  • Encouraged and recruited Volunteers
  • Implemented loss prevention strategies for reducing shrinkage levels in store.
  • Organized special events and promotions to drive traffic and increase sales volume by 15% in low months
  • Ensured smooth running of daily operations with efficient resource allocation.
  • Provided coaching support for staff members which resulted in enhanced performances.
  • Optimized merchandise display, contributing to improved store aesthetics and shopper engagement levels.
  • Delivered exceptional service standards by promoting team collaboration and commitment.

Education

Diploma of Higher Education - Social Science

Liverpool John Moores University
Liverpool
09.2003 - 02.2007

NVQ Level 5 - Health and social care

Work Based Study
Liverpool
01.2012 - 01.2013

NVQ Level 5 - Retail Management

STEC Collage Liverpool
Liverpool
01.2008 - 12.2008

NVQ Level 5 - Land scape Gardening

Rivers Dale College
Liverpool
08.1991 - 06.1992

GCSEs - Math's, English, History, Biology, child care, art,

St John's High School Liverpool
Liverpool

Skills

  • First aid training
  • Knowledge of safeguarding practices
  • Sensitivity to diversity
  • Therapeutic listening
  • Safeguarding practices
  • Self-Harm prevention strategies
  • Case Management
  • Data recording
  • Risk reduction strategies
  • Trauma-informed care
  • Crisis Intervention
  • Health and Safety Compliance
  • Risk assessment application
  • Substance abuse knowledge

Affiliations

  • Urban gardening , Travel , D.I.Y, Music and Theatre

Certification

Mental health first aid

P.I.E

Equal opportunity's and diversity in the work place



References

References available upon request.

Timeline

NVQ Level 5 - Health and social care

Work Based Study
01.2012 - 01.2013

Recovery support worker

Excel housing solutions
09.2010 - Current

NVQ Level 5 - Retail Management

STEC Collage Liverpool
01.2008 - 12.2008

Retail manager

Y.M.C.A ENGLAND
07.2007 - 08.2010

Diploma of Higher Education - Social Science

Liverpool John Moores University
09.2003 - 02.2007

NVQ Level 5 - Land scape Gardening

Rivers Dale College
08.1991 - 06.1992

GCSEs - Math's, English, History, Biology, child care, art,

St John's High School Liverpool
Cheryl Williamsrecovery support worker