Teresa Cameron
Erith,Kent
Summary
Customer service. Ensuring all customers get great customer service and ensuring that any and all queries are dealt with promptly and effectively. Employee wellbeing, helping employees maintain a good work life balance and ensuring they feel safe and respected within the restaurant. Demonstrating exceptional communication skills and the ability to remain calm under pressure. Proven track record in training new employees, enhancing team performance and fostering a supportive work environment. Committed to leveraging these skills to drive organisational success and contribute to a positive workplace culture.
Overview
30
30
years of professional experience
8
8
years of post-secondary education
Work history
People Manager
Milestone Restaurants LTD
Charlton, London
2013.05 - Current
- Provided customer service, resolving queries promptly and professionally.
- Fostered an environment that encouraged excellent customer service.
- Enhanced customer service standards by conducting regular workshops.
- Supervised staff members for better customer service.
- Provided customer service, resolving queries promptly and professionally.
- Managed HR issues sensitively whilst maintaining confidentiality.
- Created a supportive atmosphere where employees felt heard and valued.
- Promoted an inclusive workplace culture respecting diverse perspectives.
- Coordinated professional development programmes to enhance workforce skills.
- Handled conflict resolution tasks to maintain harmony within the team.
- Handled employee grievances promptly resulting in high trust levels among the workforce.
- Provided constructive feedback during appraisals for better performance management.
- Advised staff on career progression opportunities leading to increased motivation levels.
- Managed full recruitment lifecycle of job adverts, applicant vetting and new employee onboarding.
- Managed leavers processes, end-of-probation reviews, changes to appointments and termination of fixed-term contracts.
- Monitored in-house HR trends to assess company performance against KPIs.
- Devised training programmes for new and existing employees.
- Recruited, hired and trained new employees to optimise profitability.
Assistant manager
BEAP Restaurants LTD
Sidcup, Bexley
1996.01 - 2008.04
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Created a positive work environment, resulting in higher employee morale.
- Handled stock control duties diligently preventing overstocking or shortages.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Monitored sales performance regularly adjusting strategies as required.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Managed daily operations to ensure smooth running of the shop floor.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Provided support to manager during audits, ensuring accurate reports.
- Minimised inventory loss for improved profit margins.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
Education
BTEC - Childhood Studies
Orpington College
Orpington 1998.09 - 2000.06
A-Levels - English
Crown Woods School
Eltham 1996.09 - 1998.06
GCSEs - English, History, Geography, Science, Maths, IT, German, Child Development, PE
Crown Woods School
Eltham 1991.09 - 1996.06
Skills
- Customer service mind-set
- Employee wellbeing
- Train new employees
- Communication skills
- Calm under pressure
- Conflict resolution, team leadership, problem solving
Timeline
People Manager
Milestone Restaurants LTD
2013.05 - Current
BTEC - Childhood Studies
Orpington College
1998.09 - 2000.06
A-Levels - English
Crown Woods School
1996.09 - 1998.06
Assistant manager
BEAP Restaurants LTD
1996.01 - 2008.04
GCSEs - English, History, Geography, Science, Maths, IT, German, Child Development, PE
Crown Woods School
1991.09 - 1996.06