Rebecca Rannie
Doncaster,DNC
Summary
A highly skilled professional with extensive expertise in customer service, client management, and administrative functions. Demonstrates exceptional communication and organisational skills, with a proven track record in property valuation and claims processing. Adept at driving customer satisfaction through empathetic communication and upselling expertise, while maintaining outstanding client relationships. Committed to leveraging leadership abilities and a customer service mindset to achieve career growth in dynamic environments.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
portfolio manager /customer relations
property investment branch
Doncaster, South Yorkshire
2014.08 - 2026.06
- Directed labour resource coordination aligned with construction requirements and budget constraints.
- Engaged with tenants to evaluate demand for rental spaces or buildings.
- Customer service
- Building relationships with new and old tenants
- Check ins and outs of properties
- Update systems
- Monitor future works
- Plan/ design integrate modern designs in to projects
Legal Claims Handler/Customer Service
Active Vehicle Solutions
Doncaster
2015.08 - 2018.11
- Managed legal claims processing to ensure timely resolution and compliance with company policies.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to enhance processes and improve client satisfaction.
- Analize claims data to identify trends and recommend improvements.
- Trained new staff on company procedures and customer service best practices.
- Administration duties as required
- New claim information
- Veehicle insspection repoerts
- Retrieved claim records to verify policyholder information and coverage before processing claims.
- Assisted with claims processing and coordinating necessary documentation.
- Collaborated with external assessors and legal teams to evaluate complex claims and determine liability.
- Negotiated settlements, working with solicitors and claims professionals to reach beneficial agreements and facilitate compensation.
Customer Service Adviser
Capita
Rotherham
2011.02 - 2014.03
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Managed and documented customer interactions to enhance service quality.
- Collaborated with teams to implement process improvements, increasing operational efficiency.
- Trained new staff on customer service protocols and company policies.
- Utilise Microsoft Office to maintain accurate records and generate reports.
- Dealing with customer complaints daily and using skills to come to solutions
- Updating customer records
- Up sale of new products and tariffs
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Dealt with inbound and outbound calls, managing matters including complaints, queries and orders.
Administrator
NMS Nationwide Ltd
Mexborough
2009.02 - 2011.09
- Managed administrative tasks to support daily operations at NMS Nationwide Ltd.
- Streamlined office processes to enhance efficiency and productivity.
- Oversaw cash handling and financial transactions, ensuring accuracy and compliance.
- Provided exceptional customer service, fostering strong client relationships.
- Led training initiatives for new staff, promoting a collaborative team environment.
- Invoicing
- Call handling
- Maintenance issues within the centre
- Reception duties
- Updating suppliers
- Team work
- Customer service
- new business lead follow-ups
Education
Certificate of higher education - Business Administration
Doncaster collage
Doncasterinterior design - interior design
london school of interior deesign
London 2022.02 - 2026.04
Skills
- Driving
- Microsoft Office
- Cash handling
- Maintenance
- Customer service
- Leadership
- Administrative experience
- Communication skills
- Organisational skills
- Customer relationship management
- Customer service mind-set
- Skilled in customer service
- Property valuation
- Claims processing
- Outstanding client management
- Empathetic communication
- Upselling expertise
Skills
- Organisational skills
- Customer relationship management
- Customer service mind-set
- Skilled in customer service
Career goals
- sales
- targets
- customer relations
- new skillss
Timeline
interior design - interior design
london school of interior deesign
2022.02 - 2026.04
Legal Claims Handler/Customer Service
Active Vehicle Solutions
2015.08 - 2018.11
portfolio manager /customer relations
property investment branch
2014.08 - 2026.06
Customer Service Adviser
Capita
2011.02 - 2014.03
Administrator
NMS Nationwide Ltd
2009.02 - 2011.09
Certificate of higher education - Business Administration
Doncaster collage