Leon Branscombe
Fleet,Hampshire
Summary
Dedicated Hard-worker with extensive experience in key holder responsibilities and post office operations, specialising in special delivery management and international parcel handling. Demonstrates exceptional skills in stock management, planogram adherence, and product reduction strategies, ensuring efficient refund and exchange processing. Proven ability to multitask effectively while providing enthusiastic customer service and leading teams. Committed to enhancing operational efficiency through managerial coverage training and delivery acceptance procedures. Aspires to leverage expertise in team leadership and stock replenishment to drive customer satisfaction and business success.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work history
Customer service assistant (step up manager)
Southern Co-Op
Fleet, Hampshire
07.2024 - 01.2026
- Provided training to new staff members, fostering a team-oriented environment.
- Improved customer relations by managing customer complaints effectively.
- Offered helpful advice on product selection, leading to increased sales.
- Improved efficiency at checkout by mastering POS system operations quickly.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Developed strategies for improved performance level across the team.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Customer service assistant
Home Bargains
Fleet, Hampshire
02.2023 - 07.2024
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Prioritised tasks during busy periods for maximised productivity .
Education
GCSEs - English
Court Moor School
Fleet, Hampshire 01.2019 - 10.2020
GCSEs - Maths
Court Moor school
Fleet, Hampshire 01.2019 - 10.2020
GCSEs - Science
Court moor school
Fleet, Hampshire 01.2019 - 10.2020
Level 3 Extended diploma (B-Tech) - Public services
HSDC Alton College
Fleet, Hampshire 01.2021 - 09.2023
Skills
- Key holder responsibilities
- Post office operations
- Special delivery management
- International parcel handling
- Stock management
- Planogram adherence
- Product reduction strategies
- Refund and exchange processing
- Multitasking efficiency
- Managerial coverage training
- Delivery acceptance procedures
- Team Leadership
- Stock replenishment
- Enthusiastic customer service
- Customer service mind-set
Affiliations
- Hockey
Accomplishments
Captain of Court moor school Hockey team
Timeline
Customer service assistant (step up manager)
Southern Co-Op
07.2024 - 01.2026
Customer service assistant
Home Bargains
02.2023 - 07.2024
Level 3 Extended diploma (B-Tech) - Public services
HSDC Alton College
01.2021 - 09.2023
GCSEs - English
Court Moor School
01.2019 - 10.2020
GCSEs - Maths
Court Moor school
01.2019 - 10.2020
GCSEs - Science
Court moor school
01.2019 - 10.2020