Teagan Spencer
Dronfield
Summary
I am a part-time Open University Student studying a BA Honors in Business Management. I am in my first year and will be continuing my studies for the next two years to get the full qualification.
I am an organised, independent hard worker with strong time management skills and expert knowledge in front-of-house customer service and high-volume dining environments.
I also have a strong understanding of upselling and sales, as well as handling cash payments.
I am a friendly and enthusiastic worker and can adapt in fast-paced environments. I can also handle issues and complaints raised by customers in an efficient and timely manner.
I strive within a team and have excellent teamwork skills, working with front-of-house staff and communicating between both the kitchen and front-of-house teams.
Overview
2027
2027
years of professional experience
1
1
Certification
Work history
Volunteer
Dronfield School Lane Kids Club
- Volunteered for 3 weeks at after school kids club
- Watched and played with younger kids in social setting
Work experience
The Green Care Home
Dronfield
- Work Experience over 10 week period
- Watched and shadowed care workers
- Gained experience communicating with elderly people
- Worked closely with activities co-ordinator by trying to involve residents with activities and games tailored to their needs and hobbies
- Talked to residents about their lives, hobbies and interests
Waitress
Mitchells & Butlers
Sheffield
2021.06 - 2026.05
- Work at Moorlands, Stonehouse Pizza and Carvery
- Served high volumes of guests in fast paced environment with exception customer care
- On Sundays, served over 500 guests
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock
- Served alcoholic and non-alcoholic beverages to customers in timely manner
- Collected cash payments, processing and providing correct change and receipts using tills and their paying systems
- Served guests spirits, lagers and beer at bar
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Attended tables regularly to check customer needs were met
- Greeted and escorted guests to tables.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Pearson BTEC Level 3 National Extended Diploma - Health and Social Care (Health Studies)
Chesterfield College
Chesterfield, DBYGCSEs - Student
Dronfield Henry Fanshawe School
Dronfield, DBYCertificate of Higher Education - Professional Practice in Health and Social Care
Sheffield Hallam University
Sheffield, SHFSkills
- Front-of-house customer service
- Beer, wine and cocktail service
- Payment Processing
- High-volume dining
- Food allergies knowledge
- Efficient under pressure
- Patience and composure
- FOH and BOH teamwork
Affiliations
- Being outdoors and exploring new places
- Exercising and going to the gym
Certification
I have a full UK driving license with no endorsements and have had this for 2 years.
References
References available upon request.
Timeline
Waitress
Mitchells & Butlers
2021.06 - 2026.05
Volunteer
Dronfield School Lane Kids Club
Work experience
The Green Care Home
Pearson BTEC Level 3 National Extended Diploma - Health and Social Care (Health Studies)
Chesterfield College
GCSEs - Student
Dronfield Henry Fanshawe School
Certificate of Higher Education - Professional Practice in Health and Social Care
Sheffield Hallam University