Cerys Moran
Glasgow,Glasgow City
Summary
Friendly and approachable with natural ability to connect with customers and provide exceptional service. Demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Retail sales associate
TK Maxx
Glasgow, Glasgow City
2025.08 - 2026.01
- Handled cash transactions accurately maintaining financial integrity.
- Advised customers on product selection based on their needs.
- Provided product knowledge to customers for informed purchases.
- Contributed to sales targets through active promotion of products.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Operated till systems correctly, ensuring accurate transactions.
- Facilitated smooth running of store by efficiently managing the flow of customers into fitting room s during peak times.
Bar staff member
Cathouse Rock Club
Glasgow, Glasgow City
2022.08 - 2024.02
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Restocked bar efficiently during busy periods.
- Increased footfall with engaging promotional strategies.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Prepared beverages, ensuring consistent quality.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Ensured customer satisfaction by providing excellent service.
- Checked identification to maintain legal compliance.
- Adhered to health and safety regulations strictly.
- Handled cash transactions to ensure accurate accounting.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Maintained a clean, tidy, well-organised cloakroom environment, enhancing ease of item retrieval.
Duty manager
Flipout Glasgow
Glasgow, Glasgow City
2020.08 - 2022.06
- Met sales targets consistently by motivating the team towards achieving common goals.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Liaised with suppliers regularly, maintaining strong business relationships.
- Coordinated staff schedules to maximise productivity.
- Delivered excellent customer service through effective communication skills.
- Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
- Identified areas of improvement through regular performance assessments of staff members.
- Handled cash transactions accurately for financial integrity.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Ensured customer satisfaction with prompt problem resolution.
- Managed front-of-house operations to maintain a high level of service.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Stored cash floats and delivered secure banking procedures.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Receptionist
Sanctuary Students
Glasgow, Glasgow City
2020.04 - 2020.08
- Upheld confidentiality with sensitive information handling procedures.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Assisted with administrative tasks, improving overall functionality of the office.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Handled appointment scheduling to ensure smooth daily operations.
- Maintained accurate logs of visitor entries for security purposes.
Supervisor
Flipout Glasgow
Glasgow, Glasgow City
2018.08 - 2020.04
- Reduced workplace conflicts through effective communication and negotiation skills.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity.
- Coordinated with other supervisors to maintain consistency across shifts.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Fostered a positive work culture to boost employee morale.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
Cabin crew member
jet 2
Glasgow, Glasgow City
2018.03 - 2018.07
- Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
- Coordinated effectively with ground staff during boarding and deboarding processes ensuring minimal delays.
- Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
- Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
- Ensured safety regulations compliance for passenger security.
- Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
- Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
- Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
- Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
- Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
Receptionist
Flipout Glasgow
Glasgow, Glasgow City
2017.04 - 2018.03
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained an organised reception area for a professional business environment.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Carried out day-to-day duties accurately and efficiently.
- Smoothened check- in procedures by providing effective and efficient passenger assistance at self-service check-in kiosks.
- Reduced guest complaints by implementing an efficient check - in system.
- Resolved customer complaints, ensuring satisfaction and loyalty.
- checked in customers at a fast pace while ensuring good customer service
Education
city and guilds - travel and tourism
Glasgow Clyde College
Glasgow 2016.01 - 2017.06
Skills
- Customer service practices
- Front-of-house customer service
- Fast-paced customer service
- cash handling
- time management
Timeline
Retail sales associate
TK Maxx
2025.08 - 2026.01
Bar staff member
Cathouse Rock Club
2022.08 - 2024.02
Duty manager
Flipout Glasgow
2020.08 - 2022.06
Receptionist
Sanctuary Students
2020.04 - 2020.08
Supervisor
Flipout Glasgow
2018.08 - 2020.04
Cabin crew member
jet 2
2018.03 - 2018.07
Receptionist
Flipout Glasgow
2017.04 - 2018.03
city and guilds - travel and tourism
Glasgow Clyde College
2016.01 - 2017.06