Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
Generic
Thomas Otway

Thomas Otway

Birmingham,West Midlands

Summary

A highly motivated, reliable, and personable individual with a strong work ethic and a genuine passion for continuous learning and self-development. Experienced in delivering excellent customer service and building positive relationships with customers, colleagues, and stakeholders. Thrives in team environments while also working effectively independently, with a proven ability to remain professional, adaptable, and proactive in fast-paced settings. Recent experience working with premium brands has further strengthened my communication skills, attention to detail, and commitment to providing exceptional service. I am eager to contribute my skills, knowledge, and positive attitude to a forward-thinking organisation while continuing to grow both professionally and personally.

Overview

12
12
years of professional experience
10
10
years of post-secondary education

Work history

Co Founder

BlackswanFX
01.2021 - 06.2026

Kitchen Associate

Wetherspoons
Birmingham, Birmingham
05.2025 - Current

Chef

Cosy Club
Hereford, Herefordshire
04.2022 - 06.2024

Retail sales associate

Jack Wills
Hereford, Herefordshire
03.2018 - 04.2019

Retail sales associate

Flannels
Hereford, Herefordshire
12.2016 - 08.2017

Waiter

Thai Gallery Restaurant
Hereford, Herefordshire
01.2015 - 03.2016

Customer assistant

Coffee Cart Ltd
Hereford, Herefordshire
01.2014 - 01.2015

Education

High School -

Whitecross High School
Hereford
01.2009 - 01.2014

Art and Design Levels 2 - undefined

Hereford College of Arts
01.2014 - 01.2015

Art and Design Levels 3 Extended Diploma - undefined

Hereford College of Arts
01.2015 - 01.2016

Bachelor of Arts - undefined

Southampton Solent University
01.2017 - 01.2020

Skills

  • Brand reputation building
  • Customer service
  • Returns
  • Merchandising
  • Just In Time stock control
  • Cash management
  • Front-of-house customer service
  • Strong customer service orientation
  • Tech-savvy
  • Strategic
  • Creative
  • Versatile

Personal Information

Date of birth: 12/21/97

Timeline

Kitchen Associate

Wetherspoons
05.2025 - Current

Chef

Cosy Club
04.2022 - 06.2024

Co Founder

BlackswanFX
01.2021 - 06.2026

Retail sales associate

Jack Wills
03.2018 - 04.2019

Bachelor of Arts - undefined

Southampton Solent University
01.2017 - 01.2020

Retail sales associate

Flannels
12.2016 - 08.2017

Waiter

Thai Gallery Restaurant
01.2015 - 03.2016

Art and Design Levels 3 Extended Diploma - undefined

Hereford College of Arts
01.2015 - 01.2016

Customer assistant

Coffee Cart Ltd
01.2014 - 01.2015

Art and Design Levels 2 - undefined

Hereford College of Arts
01.2014 - 01.2015

High School -

Whitecross High School
01.2009 - 01.2014
Thomas Otway