Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
Generic
Thomas Otway

Thomas Otway

Birmingham,West Midlands

Summary

A highly motivated, reliable, and personable individual with a strong work ethic and a genuine passion for continuous learning and self-development. Experienced in delivering excellent customer service and building positive relationships with customers, colleagues, and stakeholders. Thrives in team environments while also working effectively independently, with a proven ability to remain professional, adaptable, and proactive in fast-paced settings. Recent experience working with premium brands has further strengthened my communication skills, attention to detail, and commitment to providing exceptional service. I am eager to contribute my skills, knowledge, and positive attitude to a forward-thinking organisation while continuing to grow both professionally and personally.

Overview

12
12
years of professional experience
10
10
years of post-secondary education

Work history

Co Founder

BlackswanFX
2021.01 - 2026.06

Kitchen Associate

Wetherspoons
Birmingham, Birmingham
2025.05 - Current

Chef

Cosy Club
Hereford, Herefordshire
2022.04 - 2024.06

Retail sales associate

Jack Wills
Hereford, Herefordshire
2018.03 - 2019.04

Retail sales associate

Flannels
Hereford, Herefordshire
2016.12 - 2017.08

Waiter

Thai Gallery Restaurant
Hereford, Herefordshire
2015.01 - 2016.03

Customer assistant

Coffee Cart Ltd
Hereford, Herefordshire
2014.01 - 2015.01

Education

High School -

Whitecross High School
Hereford
2009.01 - 2014.01

Art and Design Levels 2 - undefined

Hereford College of Arts
2014.01 - 2015.01

Art and Design Levels 3 Extended Diploma - undefined

Hereford College of Arts
2015.01 - 2016.01

Bachelor of Arts - undefined

Southampton Solent University
2017.01 - 2020.01

Skills

  • Brand reputation building
  • Customer service
  • Returns
  • Merchandising
  • Just In Time stock control
  • Cash management
  • Front-of-house customer service
  • Strong customer service orientation
  • Tech-savvy
  • Strategic
  • Creative
  • Versatile

Personal Information

Date of birth: 12/21/97

Timeline

Kitchen Associate

Wetherspoons
2025.05 - Current

Chef

Cosy Club
2022.04 - 2024.06

Co Founder

BlackswanFX
2021.01 - 2026.06

Retail sales associate

Jack Wills
2018.03 - 2019.04

Bachelor of Arts - undefined

Southampton Solent University
2017.01 - 2020.01

Retail sales associate

Flannels
2016.12 - 2017.08

Waiter

Thai Gallery Restaurant
2015.01 - 2016.03

Art and Design Levels 3 Extended Diploma - undefined

Hereford College of Arts
2015.01 - 2016.01

Customer assistant

Coffee Cart Ltd
2014.01 - 2015.01

Art and Design Levels 2 - undefined

Hereford College of Arts
2014.01 - 2015.01

High School -

Whitecross High School
2009.01 - 2014.01
Thomas Otway