Taylor McNab
Glasgow,Glasgow City
Summary
Reliable in organise professional with experience in customer service, administration and operational support. Skilled in answering emails and phone clients, managing financial tasks including cash handling and end of day banking, and supporting daily business operations. Trusted key holder responsible for running the shift and ensuring a safe and welcoming environment for customers and staff. Experienced in completing administrative in digital tasks using Co- Pilot and other systems. Trained first aider with responsibility for responding to incidents and promoting in work place safety. Known for strong communication skills, reliability in the ability to manage multiple responsibilities in a fast paced environment.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Receptionist
Premier Inn Hotel
Glasgow, Glasgow City
2022.10 - Current
- Managed end of week banking of all cash intake.
- Ran shifts independently as appointed key holder on shift, responsible for any issues on shift when manager isn't present.
- Conducted safe counts at beginning go shifts, ensuring cash accuracy and compliance with procedures.
- Led building evacuations during fire alarms, ensuring safety and orderly exit of guests and staff.
- Trained on evacuation chairs for accessible users.
- Completed certified first aid training and able to respond to workplace emergencies.
- Raised and tracked maintenance issues on Ostara to ensure prompt resolution.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained accurate logs of visitor entries for security purposes.
- Managed phone calls, resulting in effective communication flow within the company.
- Served as initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Kept reception area clean and neat to give visitors positive impressions.
- Maintained accurate and up-to-date records for smooth handovers.
- Handled email correspondence with guests and internal teams, providing prompt and accurate responses.
- Correcting cash variances on WBD, end of night banking.
- Managed over 50 customer calls per day
Junior hairdresser
Fusion
Glasgow, Glasgow City
2016.10 - 2022.02
- Performed stock checks regularly, preventing shortages of essential supplies.
- Developed rapport with regular clients, ensuring repeat business for the salon.
- Swept up cuttings after each haircut to maintain a tidy work station.
- Gained proficiency in various hair treatments, improving overall service quality.
- Collaborated with team members for smooth salon operations during peak hours.
- Handled cash transactions accurately at checkout counter after services rendered.
- Conducted hair consultations, determining clients' needs and expectations.
- Assisted senior hairdressers with complex hairstyles to gain practical experience.
- Promoted salon products to customers, boosting retail sales.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
Front of house team member
McDonald's
Glasgow, Glasgow City
2016.03 - 2016.09
- Enhanced guest experience with a friendly and helpful attitude.
- Maintained high standards of customer service during peak times.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Managed cash transactions accurately, ensuring accurate financial records.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Skills
- Billing experience
- Telephone operation
- Email correspondence
- Office equipment handling
- Room cleaning standards
- Reservation software mastery
- Hotel safety regulations
- Discount authorisation
- Filing paperwork
- Telephone skills
- Key card programming
- Data entry expertise
- Reservation handling
- Room allocation efficiency
- Guest relations
- Communication excellence
- Lost and found administration
- Multitasking
- Warm and welcoming
Certification
- Level 2 Hairdressing
- Level 1 Makeup Artistry
- Art and Design 5c
- Maths Level 4 P
- English Level 4 P
- Modern Studies Level 4 P
- Allergy Awareness Training Certificate
- Fire Safety Certificate
- Health and Safety Level 2 Certificate
- Information Security Training Certificate
- Raising Safety Awareness Certificate
- Supporting Guests With Disability Certificate
- Child Sexual Exploitation (CSE) Certificate
References
Manager/Head Housekeeper
Julie Cosgrove
Julie.Cosgrove@whitbread.com
Premier Inn
07585802106
Timeline
Receptionist
Premier Inn Hotel
2022.10 - Current
Junior hairdresser
Fusion
2016.10 - 2022.02
Front of house team member
McDonald's
2016.03 - 2016.09