Tatiana Vasilachi
Bradford,West Yorkshire
Summary
Dedicated professional with a strong customer service orientation and a proven ability to multi-task effectively. Demonstrates exceptional active listening, empathy, and problem-solving skills, ensuring client satisfaction and loyalty. Highly adaptable with keen attention to detail and a positive attitude, consistently delivering high-quality results.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Customer Sales Advisor
Tiger Sheds
Bradford, West Yorkshire
2025.07 - Current
- Achieved high sales targets with outstanding product knowledge.
- Provided after-sales support, ensuring customer loyalty and repeat business.
- Improved customer satisfaction by providing professional, friendly service.
- Developed strong relationships with customers by understanding their specific requirements.
- Advised customers on suitable products to meet their needs.
- Successfully upsold additional products, enhancing overall customer experience.
- Maintained a clean and organised retail environment to enhance shopping experience.
- Participated in training sessions boosting personal sales techniques and strategies.
- Coordinated with colleagues for smooth store operations during peak periods.
- Processed card payments to facilitate seamless transactions.
- Handled telephone enquiries professionally, ensured customer satisfaction.
- Handled incoming calls and emails, ensuring prompt responses.
- Ensured website functionality, enhancing user satisfaction.
Romanian-English Interpreter
Word360
Bradford, West Yorkshire
2025.01 - 2025.09
- Mediated disputes between parties speaking different languages, leading to amicable resolutions.
- Ensured patient comprehension by providing medical interpretation in a healthcare setting.
- Aided social workers in communicating with non-English speaking clients; improved service delivery.
- Managed conversational flow without dominating or intruding.
- Provided parties with clear and exact translation of written materials and interpretation of verbal conversations.
- Offered cultural input to speakers, assisting parties speaking different languages communicate.
- Researched to fully understand topic to be discussed prior to interpreting session.
- Displayed neutrality towards client and limited English speaker to maximise impartiality and non-interference.
- Used headphones and microphones to improve sound quality.
- Honoured outlined ethical codes to keep confidential information secure and protected.
- Maintained excellent client confidentiality during NHS translation services.
- Translated simultaneously using interpretation and translation equipment.
Senior Customer Service & Website Administrator
Belle Lingerie
Bradford, West Yorkshire
2018.05 - 2023.03
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Advised customers on availability, pricing and delivery of products.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Trained new hires for improved productivity and efficiency on the job floor.
- Managed content uploads to keep the site current and engaging.
- Monitored website performance and proactively addressed problems.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Edited web copy for clarity, grammar and spelling accuracy before publication.
- Set products live on websites, ensuring correct product filtering and categorising.
- Communicated with domestic and overseas offices to arrange B2B shipments.
Quality Control
Print Craft & Card Factory
Bradford, West Yorkshire
2017.07 - 2018.03
- Performed quality control to confirm finished products met production standards
- Facilitated speedy resolution of quality control issues by appropriately escalating concerns to Production Manager.
- Fed back to suppliers on quality control issues to negotiate possible solutions.
- Maintained accurate production records and documentation for quality control.
- Organised goods for optimal storage and retrieval.
- Checked inventory with meticulous attention to detail.
- Maintained cleanliness, contributing to well-organised workspace.
- Assisted in stock counting, promoting accurate record keeping.
- Identified damaged items, preventing customer dissatisfaction from poor-quality products.
- Handled fragile items carefully-thus maintaining product quality at all times.
- Followed instructions and completed delegated tasks to agreed standards.
Education
Diploma of Higher Education - Early Years Teacher Status
University Dunarea De Jos
Galati Romania 2014.10 - 2017.07
Diploma of Higher Education - Letters, Romanian-English
University Dunarea De Jos
Galati, Romania 2014.10 - 2017.07
GCSEs - Languages & History
High School Vasile Alecsandri
Republic of Moldova, Cahul, Colibasi 2011.09 - 2014.06
Skills
- Strong customer service orientation
- Multi-tasking
- Active listening
- Empathy
- Problem solving
- Adaptability
- Attention to detail
- Positive attitude
- B2B sales
- Sales driven
Languages
Romanian
Native
Russian
Intermediate
English
Fluent
References
References available upon request.
Timeline
Customer Sales Advisor
Tiger Sheds
2025.07 - Current
Romanian-English Interpreter
Word360
2025.01 - 2025.09
Senior Customer Service & Website Administrator
Belle Lingerie
2018.05 - 2023.03
Quality Control
Print Craft & Card Factory
2017.07 - 2018.03
Diploma of Higher Education - Early Years Teacher Status
University Dunarea De Jos
2014.10 - 2017.07
Diploma of Higher Education - Letters, Romanian-English
University Dunarea De Jos
2014.10 - 2017.07
GCSEs - Languages & History
High School Vasile Alecsandri
2011.09 - 2014.06