TATIANA BADESCU
Canterbury
Summary
Highly efficient and detail-oriented professional with extensive expertise in customer service, adept at handling customer complaints and ensuring customer data confidentiality. Demonstrates exceptional communication and good listening skills, excelling in multitasking and organisation. Proficient in data analytics, data cleaning, Excel, and statistical analysis plans. Experienced with POS systems, ordering platforms, video remote interpreting, and telephonic interpretation. Focused and responsive for adaptive translation support.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Romanian Interpreter
Silent Sound
Canterbury
03.2025 - Current
- Provide accurate and confidential interpretation services.
- Facilitate clear communication between clients speaking Romanian and English.
- Maintain professionalism and cultural sensitivity in all interactions.
Waitress
Ask Italian
Canterbury
02.2024 - Current
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Accommodated special event needs, provided customised services for parties.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Automotive Service Advisor
TOYOTA CANTERBURY
Canterbury
02.2019 - 02.2024
- Responded to all customer inquiries thoroughly and professionally
- Responded to customer requests efficiently and with knowledgeable assistance
- Removed safety hazards, soiled items and trash from customer areas
- Determined customer needs by asking relevant questions and listening actively to responses
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained energy and enthusiasm in fast-paced environment
Customer Service Administrator
MERCEDES
Canterbury
07.2018 - 02.2019
- Updated customer service database with new information, address changes and contact details
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
ASISTANT SERVICE ADVISOR
VOLKSWAGEN
Birmingham
01.2017 - 06.2018
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Managed filing system, entered data and completed other clerical tasks
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Conducted invoicing and investigated accounts receivables discrepancies
Education
Bachelor of Arts - BUSINNESS MANAGEMENT
UNIVERSITY OF WALES TRINITY SAINT DAVID
10.2023 - 06.2026
CERTIFICATE - PAYROLL AND HR MANAGEMENT
TALLY EDUCATION AND DISTRIBUTION SERVICES
10.2024 - 11.2024
CERTIFICATE - DATA ANALYST
GOOGLE
08.2024 - 11.2024
Skills
- Efficient and Detail-Oriented
- Communication skills
- Handling Customer Complaints
- Good listening skills
- Customer Data Confidentiality
- Customer Service
- Multitasking and Organisation
- Data analytics
- Data cleaning
- Excel proficiency
- Statistical analysis plans
- Revenue Quotas
- POS Systems and Ordering Platforms
- Video remote interpreting
- Telephonic interpretation
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Certification
- Coursera Certificate of Data Analyst
- Payroll and HR Management
Languages
English
Romanian
Polish
Personal Information
Nationality: ROMANIAN
Custom
- Travel
- Books
- Music
- Discovering new places
Timeline
Romanian Interpreter
Silent Sound
03.2025 - Current
CERTIFICATE - PAYROLL AND HR MANAGEMENT
TALLY EDUCATION AND DISTRIBUTION SERVICES
10.2024 - 11.2024
CERTIFICATE - DATA ANALYST
GOOGLE
08.2024 - 11.2024
Waitress
Ask Italian
02.2024 - Current
Bachelor of Arts - BUSINNESS MANAGEMENT
UNIVERSITY OF WALES TRINITY SAINT DAVID
10.2023 - 06.2026
Automotive Service Advisor
TOYOTA CANTERBURY
02.2019 - 02.2024
Customer Service Administrator
MERCEDES
07.2018 - 02.2019
ASISTANT SERVICE ADVISOR
VOLKSWAGEN
01.2017 - 06.2018
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