Tassie Smith
Beddau
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Deputy Manager
Flying Tiger Copenhagen
York, North Yorkshire
04.2019 - 04.2024
- Provided exceptional customer service, exceeding customer expectations.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Designed and implemented training to further develop staff based on business goals.
- Led and managed administrative staff to maintain smooth daily operations.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Delivered on revenue targets and service KPIs.
Senior Floor Manager
Tessuti
Leeds, West Yorkshire
08.2018 - 11.2018
- Leveraged strong working knowledge of products and systems within luxury designer industry.
- Managed team of twenty employees, providing ongoing training and guidance to maximise potential.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
- Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
Education
Bachelor of Arts - Performance for Stage and Screen
Sheffield Hallam University
Sheffield 09.2012 - 06.2015
Skills
- Prioritisation and time management
- Conflict resolution
- Transformational leadership
- Commercial improvement planning
- Commercial awareness
- Customer rapport
- Administering payroll
- Leadership
- Customer-focused
- Communication skills
- Problem-solving
- Team building
Affiliations
- Cooking
- Travel
- Outdoor Activities
References
References available upon request.
Timeline
Deputy Manager
Flying Tiger Copenhagen
04.2019 - 04.2024
Senior Floor Manager
Tessuti
08.2018 - 11.2018
Bachelor of Arts - Performance for Stage and Screen
Sheffield Hallam University
09.2012 - 06.2015