Summary
Overview
Work history
Education
Skills
Timeline
Generic
Tarekur Rahman

Tarekur Rahman

St Alba,Hert

Summary

Dedicated customer service professional with a proven track record in delivering outstanding customer service and optimising product sales. Demonstrates a patient attitude, good telephone manner, and proactive follow-up behaviour. Proficient in billing systems and Salesforce CRM, with strong skills in customer advocacy, problem-solving, and handling pressure. Adept at interpersonal communication, creative problem solving, and product storytelling. Resilient to stressful situations and committed to enhancing customer satisfaction through effective solutions.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work history

Customer service representative

Amran's Restaurent
Berwick-Upon-Tweed, Northumberland
2024.05 - 2025.07
  • Performed administrative duties contributing towards smooth store operations.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Prepared necessary forms to complete transactions.

Customer assistant

Amrit Indian Restaurant
St Albans, Hertfordshire
2024.07 - 2024.12
  • Recorded customer interactions in line with company policy.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
  • Stocked shelves regularly for easy access to products by customers.
  • Applied conflict management strategies to deescalate upset customers.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.

Education

Bachelor of Computer science and Engineering - Computer Science

Metropolitan University,Bangladesh
Sylhet,Bangladesh
2018.01 - 2022.01

Skills

  • Outstanding customer service
  • Patient attitude
  • Good telephone manner
  • Proactive follow-up behaviour
  • Billing systems
  • Salesforce CRM
  • Customer advocacy
  • Problem-solving
  • Pressure handling
  • Interpersonal communication
  • Product sales optimisation
  • Creative problem solving
  • Product storytelling
  • Resilience to stressful situations

Timeline

Customer assistant

Amrit Indian Restaurant
2024.07 - 2024.12

Customer service representative

Amran's Restaurent
2024.05 - 2025.07

Bachelor of Computer science and Engineering - Computer Science

Metropolitan University,Bangladesh
2018.01 - 2022.01
Tarekur Rahman