Tarekur Rahman
St Alba,Hert
Summary
Dedicated customer service professional with a proven track record in delivering outstanding customer service and optimising product sales. Demonstrates a patient attitude, good telephone manner, and proactive follow-up behaviour. Proficient in billing systems and Salesforce CRM, with strong skills in customer advocacy, problem-solving, and handling pressure. Adept at interpersonal communication, creative problem solving, and product storytelling. Resilient to stressful situations and committed to enhancing customer satisfaction through effective solutions.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
Amran's Restaurent
Berwick-Upon-Tweed, Northumberland
05.2024 - 07.2025
- Performed administrative duties contributing towards smooth store operations.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Prepared necessary forms to complete transactions.
Customer assistant
Amrit Indian Restaurant
St Albans, Hertfordshire
07.2024 - 12.2024
- Recorded customer interactions in line with company policy.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Stocked shelves regularly for easy access to products by customers.
- Applied conflict management strategies to deescalate upset customers.
- Operated till systems smoothly, streamlining check-out process for customers.
- Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
Education
Bachelor of Computer science and Engineering - Computer Science
Metropolitan University,Bangladesh
Sylhet,Bangladesh 01.2018 - 01.2022
Skills
- Outstanding customer service
- Patient attitude
- Good telephone manner
- Proactive follow-up behaviour
- Billing systems
- Salesforce CRM
- Customer advocacy
- Problem-solving
- Pressure handling
- Interpersonal communication
- Product sales optimisation
- Creative problem solving
- Product storytelling
- Resilience to stressful situations
Timeline
Customer assistant
Amrit Indian Restaurant
07.2024 - 12.2024
Customer service representative
Amran's Restaurent
05.2024 - 07.2025
Bachelor of Computer science and Engineering - Computer Science
Metropolitan University,Bangladesh
01.2018 - 01.2022
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