MODUPE SHOKUNBI
Aberdeen,Scotland
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
Customer service representative
Multichoice Nigeria Limited
Lagos, Lagos
11.2009 - 04.2011
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed inbound customer calls, providing information on service or product upgrades
Education
Bachelor of Science - Accounting Education
University of Ado Ekiti
Ado Ekiti/Nigeria 08.2003 - 09.2007
Master of Science - International Business and Management
Robert Gordon University
Aberdeen 09.2022 - 10.2023
Skills
- Outstanding customer service
- Complaint handling
- Written and verbal communication skills
- Strong customer service orientation
- Telephone skills
- Excel proficiency
- Customer service expert
- Basic computer knowledge
- Problem solver
- Exceptional communication
- Complaint resolution
- Customer sales support
- Customer loyalty building
- Team building
- Customer-focused
Languages
English
Beginner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - International Business and Management
Robert Gordon University
09.2022 - 10.2023
Customer service representative
Multichoice Nigeria Limited
11.2009 - 04.2011
Bachelor of Science - Accounting Education
University of Ado Ekiti
08.2003 - 09.2007
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