Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Tara Moyles

Waltham Abbey,Essex

Summary

A friendly and enthusiastic professional with a strong foundation in customer service and a passion in helping others. I am adept at utilising excellent communication skills and professional telephone etiquette to enhance client interactions. Customer service has always been a core part of my job in every role I've held. I enjoy interacting with both external clients and internal staff and have often been praised for my helpful and personable approach. I am proficient in MS Office, including Word, Excel, and Outlook, with a keen eye for accuracy and attention to detail. I am experienced in managing many types of in-house database to streamline operations.

Overview

26
26
years of professional experience

Work History

Specials Product Design Co-ordinator

DW Windsor
Hoddesdon, Hrt
04.2023 - 12.2024
  • Assisted both internal and external sales teams as well as clients with new design solutions.
  • Developed and maintained effective working relationships with the customer support and external sales teams to deliver excellent service levels.
  • Oversaw new customer enquiries and co-ordinated with the customer support team for further information as needed.
  • Logged and maintained project status and notes on Salesforce while helping the team to keep track of deadlines.
  • Prepared cost sheets and marked up BOMs for the customer support team to assist with project costing.
  • Requested quotes from suppliers when needed.
  • Ensured that all KPIs were met and in line with the business objectives.
  • Worked closely with product management, design, and manufacturing teams, ensuring alignment with overall company vision and goals.

Technical Support Co-ordinator

DW Windsor
Hoddesdon, Hrt
03.2005 - 04.2023
  • Assisted both internal and external sales teams as well as clients with technical support.
  • Participated in new product launches to gain practical and technical knowledge to better assist and support teams and clients.
  • Dealt professionally with quotation enquiries that require a more technical solution and assisted customer support in completing these quotations and delivering a final solution to the client.
  • Assisted in developing and implementing a technical support strategy which promotes and provides excellent customer satisfaction to meet corporate objectives.
  • Ensured that all KPIs were met and in line with business objectives.
  • Accurately raised supporting technical documentation or responses as required (e.g. product datasheets).
  • Liaised with product management, design, and manufacturing teams as required.
  • Communicated technical information clearly, enabled better understanding amongst non-technical staff members.
  • Managed helpdesk tickets to ensure timely response to user requests.

Account Support Co-ordinator

Warranty Holdings Ltd
Waltham Cross, Hrt
04.1999 - 03.2005
  • Provided administration support for a dedicated client sales team.
  • Produced various reports for management and clients, including sales analysis.
  • Helpdesk support on an internet-based policy-input system.
  • Collated and distributed itineraries for account managers and field staff.
  • Maintained and updated internal databases.
  • Provided administrative cover for other account managers.

Education

NVQ Level 2 - Customer Service

City & Guilds
Workplace

RSA Typing Level 1 & Level 2 -

New City College
Loughton

GCSE - Science, Maths, English, Art & Design, History

King Harold School
Waltham Abbey

Skills

  • Excellent customer service skills
  • Professional telephone etiquette
  • Strong verbal and written communication skills
  • Proficient in MS Office - Word, Excel & Outlook
  • Accuracy and attention to detail
  • Extensive use of in-house databases including CRM, Salesforce, Jira, Epicor

Additional Information

Full clean driving licence, have own car.

References

References available upon request.

Timeline

Specials Product Design Co-ordinator

DW Windsor
04.2023 - 12.2024

Technical Support Co-ordinator

DW Windsor
03.2005 - 04.2023

Account Support Co-ordinator

Warranty Holdings Ltd
04.1999 - 03.2005

NVQ Level 2 - Customer Service

City & Guilds

RSA Typing Level 1 & Level 2 -

New City College

GCSE - Science, Maths, English, Art & Design, History

King Harold School

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