Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Charlotte Rencontre

Waltham Abbey,Essex

Summary

Detail-oriented professional with strong administration and data entry skills, complemented by excellent communication abilities. Proficient in contract negotiation and show rounds, with a robust knowledge of Microsoft Office.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work history

Corporate sales coordinator

De Vere Hotels
Cheshunt, Hertfordshire
2016.09 - 2018.03
  • Responsible for sourcing, booking and delivering all corporate bookings to an exceptionally high standard.
  • Responded to customer enquiries promptly, facilitated high level of service delivery.
  • Tracked all sale activities, maintained up-to-date database of leads and opportunities.
  • Facilitated smooth communication between sales team and departmental leaders through weekly events meeting.
  • Maintained a 99.6% mystery audit score.

Drug Safety Administrator - Temp position

Bupa
Harlow, Essex
2016.02 - 2016.09
  • Worked as part of a team of 8 within the pharmacovigilance department.
  • Responsible for reporting various adverse events to our pharmaceutical companies within a strict 24 hour timeframe.
  • Taking customer feedback through various channels such as email, phone and message.
  • Maintained exception attention to detail levels due to nature and importance of feedback provided.

Allocations Team Leader

Step up training
Waltham Abbey, Essex
2015.03 - 2015.09
  • Lead a team of 3 administrators within allocations divisions.
  • Ensuring all assessors were allocated efficiently within a large pool of students.
  • Built strong relations with assessors and students creating a positive working environment.
  • Part of weekly departmental lead meetings providing business updates.

Allocations Administrator

Step Up Training
Waltham Abbey, Essex
2013.02 - 2015.03
  • Responsible for allocating assessors and students based on their location.
  • All tasks managed through excel and PIC's database.
  • Improved my experience in problem solving due to nature of the role.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.

Education

Diploma of Higher Education - Hair & Beauty

Harlow College
Harlow, Essex
2008.09 - 2011.06

GCSEs -

King Harold School
Waltham Abbey
2003.09 - 2008.07

Skills

  • Contract negotiation
  • Show rounds
  • Excellent attention to detail
  • Strong administration and data entry skills
  • Excellent communication skills
  • Strong knowledge of Microsoft Office

Custom

Since May 2018, I have dedicated myself to raising two boys, and now I am eager to return to work and continue to build my skills and knowledge.

Timeline

Corporate sales coordinator

De Vere Hotels
2016.09 - 2018.03

Drug Safety Administrator - Temp position

Bupa
2016.02 - 2016.09

Allocations Team Leader

Step up training
2015.03 - 2015.09

Allocations Administrator

Step Up Training
2013.02 - 2015.03

Diploma of Higher Education - Hair & Beauty

Harlow College
2008.09 - 2011.06

GCSEs -

King Harold School
2003.09 - 2008.07
Charlotte Rencontre