Charlotte Rencontre
Waltham Abbey,Essex
Summary
Detail-oriented professional with strong administration and data entry skills, complemented by excellent communication abilities. Proficient in contract negotiation and show rounds, with a robust knowledge of Microsoft Office.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Corporate sales coordinator
De Vere Hotels
Cheshunt, Hertfordshire
09.2016 - 03.2018
- Responsible for sourcing, booking and delivering all corporate bookings to an exceptionally high standard.
- Responded to customer enquiries promptly, facilitated high level of service delivery.
- Tracked all sale activities, maintained up-to-date database of leads and opportunities.
- Facilitated smooth communication between sales team and departmental leaders through weekly events meeting.
- Maintained a 99.6% mystery audit score.
Drug Safety Administrator - Temp position
Bupa
Harlow, Essex
02.2016 - 09.2016
- Worked as part of a team of 8 within the pharmacovigilance department.
- Responsible for reporting various adverse events to our pharmaceutical companies within a strict 24 hour timeframe.
- Taking customer feedback through various channels such as email, phone and message.
- Maintained exception attention to detail levels due to nature and importance of feedback provided.
Allocations Team Leader
Step up training
Waltham Abbey, Essex
03.2015 - 09.2015
- Lead a team of 3 administrators within allocations divisions.
- Ensuring all assessors were allocated efficiently within a large pool of students.
- Built strong relations with assessors and students creating a positive working environment.
- Part of weekly departmental lead meetings providing business updates.
Allocations Administrator
Step Up Training
Waltham Abbey, Essex
02.2013 - 03.2015
- Responsible for allocating assessors and students based on their location.
- All tasks managed through excel and PIC's database.
- Improved my experience in problem solving due to nature of the role.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Education
Diploma of Higher Education - Hair & Beauty
Harlow College
Harlow, Essex 09.2008 - 06.2011
GCSEs -
King Harold School
Waltham Abbey 09.2003 - 07.2008
Skills
- Contract negotiation
- Show rounds
- Excellent attention to detail
- Strong administration and data entry skills
- Excellent communication skills
- Strong knowledge of Microsoft Office
Custom
Since May 2018, I have dedicated myself to raising two boys, and now I am eager to return to work and continue to build my skills and knowledge.
Timeline
Corporate sales coordinator
De Vere Hotels
09.2016 - 03.2018
Drug Safety Administrator - Temp position
Bupa
02.2016 - 09.2016
Allocations Team Leader
Step up training
03.2015 - 09.2015
Allocations Administrator
Step Up Training
02.2013 - 03.2015
Diploma of Higher Education - Hair & Beauty
Harlow College
09.2008 - 06.2011
GCSEs -
King Harold School
09.2003 - 07.2008
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