Jake Kenney
Stourbridge
Summary
Hardworking, dependable worker who strives to go above and beyond to deliver a first-class service in the area of work. Adaptability and flexibility in line of work allows for successful outcomes and meeting of deadlines. Responsible and passionate about delivering outstanding quality and service. Transferable skills allowing for the communication with an array of clients in different sectors of customer service. Respectful towards equality and diversity. Punctuality allows efficient start to the day in order to achieve deadlines.
Overview
6
6
years of professional experience
Work History
Multi Drop Delivery Driver
Alliance Flooring Distribution
Worcester
09.2024 - Current
- Unloaded carpets with care, ensuring goods were securely transported and undamaged.
- Managed delivery schedules efficiently, adjusting routes to meet urgent delivery requirements.
- Decreased transport time by planning most efficient and cost-effective routes through GPS systems.
- Adapted to changing delivery schedules and routes with resilience, maintaining high performance levels.
- Processed returns and exchanges at the point of delivery, following company policies and procedures.
- Strived to make deliveries on time to meet schedule demands.
- Provided exceptional customer service, addressing queries and concerns with professionalism and patience.
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
- Obtained signatures needed to complete and process paperwork upon deliveries.
- Adhered to traffic laws and regulations, maintaining a clean driving record throughout employment.
- Completed daily pre-departure inspection checklist before every shift.
- Notified management of vehicle safety concerns and issues.
Refuse Collector (Class 2 Driver)
Birmingham City Council
Birmingham, West Midlands
01.2023 - 09.2024
- Maintained efficient service by providing extensive knowledge of Birmingham
- Quickly identified and removed hazardous materials such as chemicals and hospital waste, in-line with company policies.
- Worked efficiently in small teams to remove waste around the city.
- Sorted and correctly disposed of recyclable material in line with regulations.
- Operated the appropriate machinery for the job role.
- Micro-Managed my crew to perform tasks.
- Allocated tasks to different crew members, supporting them with any difficulties.
- Managed traffic flow around my working loaders to ensure safe working conditions for them in line with health and safety policies.
- Dealt and supported with members of the public regarding issues.
- Educated people about materials eligible for recycling.
- De-escalated and resolved conflict and frustrations received from public.
- Driven trucks safely and carefully, in compliance with legal standards and regulations.
- Carried out daily vehicle inspections to provide safety to the public and my team to perform our roles effectively.
Drayman (Class 2 Driver)
Tradeteam
Birmingham, West Midlands
03.2022 - 12.2022
- Engaged clients to create rapport and established long-term customer relationships through prompt and courteous service.
- Verified each delivery against shipping instructions before delivering to customers.
- Obtained signatures on invoices and credits to maintain compliant documentation.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Answered customer questions regarding shipments, quotations and Estimated Time of Deliveries (ETDs).
- Performed route-planning tasks for multi-drop deliveries, using GPS, maps or other navigational systems to avoid getting lost.
- Strived to make deliveries on time to meet schedule demands.
- Listened to traffic and weather reports to stay up-to-date on road conditions.
- Inspected goods while loading and unloading and immediately notified direct supervisor of any quality related situations.
- Checked vehicles for faults and notified management of issues to schedule maintenance or repairs.
- Completed daily pre-departure inspection checklist before every shift.
- Operated manual and mechanical equipment safely to minimise injury and accident risks.
- Driven motor vehicles safely and in line with UK Highway Code.
- Closely followed highway code and best driving practices when operating heavy vehicles to minimise risk.
- Skilfully and efficiently manoeuvred vehicles within tight spaces to avoid accidents.
Refuse Collector
Birmingham City Council
Birmingham, West Midlands
07.2020 - 03.2022
- Guided driver safely around roads and streets, ensuring vehicle missed obstacles and avoided damage.
- Maintained efficient service by providing extensive knowledge of Birmingham
- Quickly identified and removed hazardous materials such as chemicals and hospital waste, in-line with company policies.
- Worked efficiently in small teams to remove waste around the city.
- Sorted and correctly disposed of recyclable material in line with regulations.
- Operated the appropriate machinery for the job role.
Education
A-Levels - Biology
King Edward VI College Stourbridge
Stourbridge, DUD2020
A-Levels - Chemistry
King Edward VI College Stourbridge
Stourbridge, DUD2020
A-Levels - Geography
King Edward VI College Stourbridge
Stourbridge, DUD2020
Skills
- Goods handling
- Loading and unloading
- Heavy lifting
- Route management
- Time management skills
- HGV driving
- Dependable and reliable
- Responsible driving
- Visual merchandising
- Stock counting
- Picking, packing and dispatching
- Customer service
- Sales techniques
- Store opening and closing
- Cash handling
- Returns
- Promotions
- Cash management
- Wheelie bin lifting
- Recycling and waste organising
- Waste crushing
- Waste disposal
- Driver directing
Timeline
Multi Drop Delivery Driver
Alliance Flooring Distribution
09.2024 - Current
Refuse Collector (Class 2 Driver)
Birmingham City Council
01.2023 - 09.2024
Drayman (Class 2 Driver)
Tradeteam
03.2022 - 12.2022
Refuse Collector
Birmingham City Council
07.2020 - 03.2022
A-Levels - Biology
King Edward VI College Stourbridge
A-Levels - Chemistry
King Edward VI College Stourbridge
A-Levels - Geography
King Edward VI College Stourbridge