Martyn Southgate

Multi Drop Delivery Driver

Brakes Ltd

Harlow, Essex

03.2004 - Current

Interacted politely and professionally with customers, building and maintaining positive relationships to uphold [Company]'s excellent industry reputation.
Retained excellent local area knowledge to plan optimal routes.
Collected orders from delivery warehouse, strategically loading goods into delivery vehicle according to delivery routes.
Processed and redistributed misdelivered or returned mail, verifying correct addresses in [Software] prior to redelivery to avoid further errors.
Minimised instances of misdelivery by [Number]% by employing meticulous attention to detail during delivery planning and routes.
Employed strict attention to care when handling packages to avoid damage to goods.
Efficiently completed [Number]+ deliveries average per [Timeframe].
Scanned and processed deliveries using [Equipment], ensuring accuracy prior to drop-off to avoid misdelivery.
Unloaded goods by hand, manually lifting up to [Number] kgs inline with company OH&S standards to mitigate personal injury risks.
Maintained detailed driving and delivery records within [Software], noting incidents and misdeliveries to ensure prompt resolution.
Reported delivery goods and document errors to management, enabling prompt resolution.
Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
Utilised hand-held devices to capture, document and communicate proof of delivery.
Maintained clear customer records by securing signatures on invoices, deliveries and other paperwork using handheld devices.
Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.