Jordan Flett
South Ronaldsay,Orkney
Summary
Logistics professional skilled in van loading, pallet jack operation, and road safety compliance. Strong logistical understanding and route planning ensure timely deliveries while managing pressure effectively. Experienced in handling fragile items and inventory management, with a focus on enhancing customer satisfaction and optimising delivery processes.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Multi drop delivery driver
Streamline Shipping Group
Kirkwall, Orkney Islands
2020.06 - 2024.06
- Delivered packages to various locations, ensuring accuracy and promptness.
- Coordinated with dispatchers to ensure timely and efficient deliveries.
- Adapted to new routes swiftly, contributing to consistent on-time deliveries.
- Verified delivery details meticulously to minimise misdeliveries and ensure customer satisfaction.
- Completed delivery manifests at the end of each shift for accurate record keeping.
- Enhanced efficiency by carrying out basic vehicle maintenance tasks.
- Participated in regular safety training sessions for improved on-the-job safety practices.
- Assisted in warehouse duties as needed.
Customer service advisor
The Pickaquoy Centre
Kirkwall, Orkney Islands
2018.01 - 2020.06
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled high volume of calls daily for faster issue resolution.
- Logged customer complaints accurately, expedited corrective actions to resolve issues promptly.
- Optimised resource allocation during peak hours, prevented long wait times for callers.
- Handled difficult situations calmly, building trust with aggrieved customers for better relationships.
- Streamlined email responses, reducing response time and enhancing customer communication.
- Participated in conflict resolution sessions for better team cooperation.
- Recorded and processed customer data accurately.
Shopkeeper
The Old Trading Post
Saint Margaret's Hope, Orkney Islands
2016.05 - 2017.08
- Assisted customers, leading to repeat business.
- Resolved customer complaints quickly to strengthen customer loyalty.
- Worked extended hours during peak times to ensure customer needs were met promptly.
- Handled cash transactions accurately to minimise discrepancies.
- Managed inventory for streamlined store operation.
- Organised shelves to enhance product visibility and improve customer shopping experience.
- Trained new employees to improve overall team performance.
Kitchen assistant
Selkie Tea Rooms
Saint Margaret's Hope, Orkney Islands
2016.05 - 2017.08
- Peeled, chopped, and sliced vegetables according to recipes, enhancing cooking efficiency.
- Prepared ingredients for increased speed of cooking process.
- Improved kitchen efficiency by assisting in food preparation tasks.
- Assisted in plating dishes for improved presentation.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Supported inventory management, minimising food wastage.
- Facilitated team communication, enhancing workflow efficiency.
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
Administrative assistant
St Magnus International Festival
Kirkwall, Orkney Islands
2017.05 - 2017.07
- Provided face-to-face customer service, addressing enquiries about payments, ticket orders, and festival performances to enhance visitor experience
- Sold tickets to public using festival box office system, ensuring customer satisfaction and smooth transaction process
- Processing online, telephone and postal ticket orders
- Processing card, cheque and cash payments
- Maintained accurate record-keeping through proficient data entry, supporting operational efficiency
Education
A-Levels - Mathematics
Kirkwall Grammar School
Kirkwall 2012.08 - 2017.06
GCSEs - English
Kirkwall Grammar School
Kirkwall 2012.08 - 2017.06
Skills
- Van loading and unloading
- Use of pallet jacks
- Road safety compliance
- Logistical understanding
- Route planning
- On-Time deliveries
- Lifting and handling training
- Handling fragile items
- Resilience and composure
- Challenge 25 compliance
- Calmness under pressure
- Inventory management
- Delivery logistics
- Customer Service
- Discretion and confidentiality
- Office equipment operation
- Attention to Detail
References
References available upon request.
Timeline
Multi drop delivery driver
Streamline Shipping Group
2020.06 - 2024.06
Customer service advisor
The Pickaquoy Centre
2018.01 - 2020.06
Administrative assistant
St Magnus International Festival
2017.05 - 2017.07
Shopkeeper
The Old Trading Post
2016.05 - 2017.08
Kitchen assistant
Selkie Tea Rooms
2016.05 - 2017.08
A-Levels - Mathematics
Kirkwall Grammar School
2012.08 - 2017.06
GCSEs - English
Kirkwall Grammar School
2012.08 - 2017.06