Tara Boyle
Derry
Summary
Enthusiastic Administrator and Customer Service Representative with Telesales experience and an in-depth knowledge of driving revenue, exceeding all assigned targets with passion and persistence. Proficiently experienced with account management and maintenance.
Promotes importance of ensuring and maintaining high levels of customer satisfaction. Always promoting excellent standards of customer-centric care and efficiently resolves all issues with ease while simultaneously maintaining a positive attitude. Embodies and ensures trust, confidentiality and empathy with all customers.
Willing to complete all courses or qualifications necessary. Works well on own initiative and always provides a high level of professionalism in all areas of employment.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work history
Finance Assistant
Tradeforce Ltd.
Derry/ Londonderry
2023.07 - 2026.05
- Processes weekly cheque and cash lodgements to support timely employee payments, working closely with administrator and manager.
- Completes purchase orders, resulting in improved and efficient operations, allowing for generation of invoices.
- Performs general administrative based tasks, and improving and enhancing overall productivity to high standards.
- Handles ad-hoc finance related tasks efficiently whilst maintaining other work based duties with levels of high accuracy.
- Organises and aligns financial documents for smooth access and retrieval during audits.
- Prepares bank deposits, checking and correcting any errors.
Customer Engagement Specialist
Energia (part of Power NI Ltd.)
Remote
2025.03 - 2025.10
- Resolved high volumes of customer queries and maintained strong satisfaction and outstanding call quality scores, with QA graded calls averaging 90%+.
- Meticulously maintained and updated customer's account details, direct debits and payment information using the company's specialist systems.
- Explained billing, tariffs and usage data to customers clearly, in more detail and with clarity.
- Supported vulnerable customers with appropriate referrals dependent on their individual situation.
- Liaised with other well-known and established organisations such as Gas Networks Ireland and Circet in ROI, on behalf of customers, to effectively resolve queries and any issues arising.
- Increased customer satisfaction by resolving issues and exceeding expectations.
- Leveraged and utilised consultative selling based techniques to maintain a clearer insight into customer requirements and demands.
- Strengthened customer relationships by smoothly guiding them through the sales process, ensuring customer satisfaction and promoting positive experiences at all times.
- Developed and implemented customer focused retention strategies that strengthened and maintained customer satisfaction and loyalty.
- Utilised critical thinking and conflict resolution skills to break down issues or problems arising, to evaluate solutions and make the best decisions for the customers with each unique situation taken into consideration.
Administrative Officer with Personal Independence Payment
Northern Ireland Civil Service (Agency Staff)
Hybrid Remote (Derry based office)
2024.09 - 2025.03
- Confidently handled back-to-back (B2B) inbound and outbound customer calls, resolved issues and queries with proficiency.
- Facilitated and resolved all mandatory reconsiderations and appointeeship queries with competence.
- Liaised with internal teams and external contacts to resolve cases and maintain accurate, up to date records.
- Adept at creating, generating and issuing forms and letters to customers- documents issued depended on customers' individual case.
- Generated and issued documentation to care homes and hospitals to source required information for each customer and their individual cases.
- Received positive feedback and compliments for consistent levels of productivity, call qualities of very high standards and effectively utilised feedback.
- Experienced in handling difficult calls where vulnerable customers were in distress or danger, assessed risk and worked with TL to ensure customers' safety.
- Listened openly and non-judgmentally, reassured customers that all issues and queries can be resolved.
- Successfully de-escalated potentially difficult situations and alleviated customers' stresses and issues- liaised with members of the team and other teams in regard to resolving issues and also to protect and safeguard all customers.
Retail Assistant (as and when required)
4R's Recycling Centre
Derry/ Londonderry
2023.01 - 2023.10
- Effectively led customer enquiries by phone and face to face, processed payments and used Zettle.
- Accumulated and carefully counted petty cash and daily intakes daily from both cash register and card machine.
- Co-organised collections and deliveries of furniture and ornate decorations, and maintained a clean, presentable shop floor with furniture cleaned to a high quality.
- Boosted sales through providing effective selling techniques and advertising through online platforms.
- Delivered excellent customer service by answering queries and providing information requested by customers.
- Followed and adhered to the company's policies and procedures, handled returns and exchanges, maintaining customer loyalty.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Pensions Administrator
Pension Service NI
Derry/ Londonderry
2023.01 - 2023.07
- Calculated and estimated pensions across multiple pension schemes in Northern Ireland using specialist systems.
- Extensive knowledge of different pensions, the McCloud Remedy, what each pension entailed and how customers may be impacted by issues related to pension based errors.
- Completed intensive training and handled customer queries in clear, timely manners.
- Assuredly utilised specialised software to access customers' cases
- Utilised customers' notes and information on their account to successfully and promptly resolve their queries/issues.
- Assisted in resolving customers' queries and issues, which improving customer service ratings and increased customer satisfaction.
- Prepared annual benefit statements, providing clarity and transparency to members of each pension scheme.
OCN Tutor
Active Inclusion Project
Derry/ Londonderry
2022.01 - 2022.07
- Facilitated a OCN course on Healthy Living to post-16 students with additional learning and educational related needs.
- Customised and utilised personalised resources to enhance pupils' learning and promote better recall.
- Developed lesson plans and constructive feedback to support progress and promote engagement and enhance learning.
- Consistently completed simplistic payroll administration, with completed submission timesheets, annual leave requests and personalised rota daily.
- Facilitated Baseline Reviews, End of Year Reviews, and other reviews with each pupil to track their progress through the longevity of the course.
- Implemented resources to enhance and improve their understanding and knowledge of what was being taught to them.
Tutor in Training
EDIT (EA EOTAS Project)
Derry/ Londonderry
2021.09 - 2022.05
- Facilitated and successfully delivered Essential Skills Literacy and Numeracy lessons to learners with additional educational needs, of both emotional and physical natures.
- Developed, prepared and adapted lesson plans and resources, and worked with students in line in conjunction with each Individual Learning Plan.
- Consulted and liaised with internal and external stakeholders on a continuous basis to promote the best quality and standards of learning and teaching for pupils.
- Customised and utilised engaging coursework materials to promote intellectual based discussions and provide a safe platform for any queries arising.
Classroom Assistant
Education Authority
Derry/ Londonderry
2018.09 - 2019.06
- Assisted and supported Early Years, Key Stage 1 and 2 pupils with literacy, numeracy and ICT assigned work that some pupils experienced difficulty understanding and answering. Used differentiated resources to promote understanding and encourage independent learning.
- Implemented equipment and materials, along with personalised resources, to enhance and promote better understanding of the assigned educational resources.
- Co-facilitated school trips, learning and school based events and reading groups.
- Implemented and administered behavioural management strategies provided by the class teacher, helping to maintain a constant sense of calm, focus and contentment within the classroom environment.
- Collaborated closely with class teacher, SENCO and SEN team when required, to ensure fairness and equity in standards for all pupils when learning.
- Handled administrative tasks to ease the teacher's workload and alleviate pressure.
- Offered reliable assistance to teachers and support staff through administrative based support and classroom management.
- Managed classroom resources effectively, ensuring accessibility and clear understanding for all pupils.
Education
Level 2 - Mental Health Awareness
North West Regional College
Remote 2022.09 - 2023.02
Level 5 Diploma - Education and Training (DET)
CTC Training Organisation Ltd.
Remote 2021.09 - 2022.09
MA - Childhood Studies and Early Years
Leeds Beckett University
Remote 2019.09 - 2021.09
Various Courses - Combined Studies
Open University
Remote 2020.01 - 2023.04
Level 3 Specialist Diploma - Supporting Learning and Teaching in Schools
North West Regional College
2018.09 - 2019.06
BSc (Hons) - Psychology
Ulster University, Magee Campus
Derry/ Londonderry 2013.09 - 2017.12
Access Diploma - Combined Studies
North West Regional College
Derry/ Londonderry 2012.09 - 2013.06
Skills
- GCSE English: A, GCSE Maths: C, GCSE French: A*, GCSE Irish: A*
- Trained and Certified OCN Assessor
- Proficient in providing excellent standards of customer service (in-person, remote, phone, social media, email)
- Proficient knowledge and experience with VOIP based technologies
- Trained in Mental Health First Aid, Safeguarding Vulnerable Adults, Suicide Awareness, SafeTalk, and LGBTQIA Awareness
- Over 25 years of IT experience, confident with all Microsoft computer programs
- Fantastic Attention to Detail
- Excellent ability to master personalised software with ease and in efficient timing
- Passionate about learning new things, improving existing knowledge and strengthening transferable skills
Volunteer Experience
- Wave Trauma Centre, Volunteer Administrative Assistant, 2015-08, 2017-12, Supported administration, filing, mailouts and folder organisation., Helped coordinate fundraising events and provided general team support.
- Mind Yourself/ Foyle Advocates, Secretary & Volunteer Advocate, 2013-01, 2016-06, Provided administrative support, including minutes, calls, correspondence and records management. Liaised with external organisations, supported funding applications and co-facilitated advocacy and recovery sessions.
References
References available upon request.
Timeline
Customer Engagement Specialist
Energia (part of Power NI Ltd.)
2025.03 - 2025.10
Administrative Officer with Personal Independence Payment
Northern Ireland Civil Service (Agency Staff)
2024.09 - 2025.03
Finance Assistant
Tradeforce Ltd.
2023.07 - 2026.05
Pensions Administrator
Pension Service NI
2023.01 - 2023.07
Retail Assistant (as and when required)
4R's Recycling Centre
2023.01 - 2023.10
Level 2 - Mental Health Awareness
North West Regional College
2022.09 - 2023.02
OCN Tutor
Active Inclusion Project
2022.01 - 2022.07
Level 5 Diploma - Education and Training (DET)
CTC Training Organisation Ltd.
2021.09 - 2022.09
Tutor in Training
EDIT (EA EOTAS Project)
2021.09 - 2022.05
Various Courses - Combined Studies
Open University
2020.01 - 2023.04
MA - Childhood Studies and Early Years
Leeds Beckett University
2019.09 - 2021.09
Level 3 Specialist Diploma - Supporting Learning and Teaching in Schools
North West Regional College
2018.09 - 2019.06
Classroom Assistant
Education Authority
2018.09 - 2019.06
BSc (Hons) - Psychology
Ulster University, Magee Campus
2013.09 - 2017.12
Access Diploma - Combined Studies
North West Regional College
2012.09 - 2013.06