Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Tao Thompson

Birmingham,West Midlands

Summary

Dedicated professional with a strong foundation in communication and customer service, known for maintaining composure under pressure. Demonstrates excellent teamwork and independent work capabilities, coupled with a patient and calm nature. Proficient in point of sale operations and cash handling, ensuring efficient and accurate transactions. Committed to delivering exceptional service with a friendly and reliable approach, while effectively managing time to meet organisational goals.

Overview

2
2
years of professional experience

Work history

Front of House Team Member

Pizza Hut - Star City
Birmingham, West Midlands
05.2023 - 09.2024
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Recommended menu items to guests, enhancing their dining experience.
  • Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
  • Delivered food and drinks from kitchen to respective tables to meet timely expectations.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Adapted swiftly to changing situations for uninterrupted service quality.
  • Managed cash transactions accurately, ensuring accurate financial records.
  • Maintained high standards of customer service at all times in particular during peak times.
  • Upheld rigorous hygiene standards in all front-of-house areas.
  • Promoted special offers or events to increase awareness among customers.
  • Cooperated closely with other team members to meet and exceed guests' expectations.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Facilitated positive dining experiences by providing excellent customer service.

Casual Glass Collector

Hollyfields Sports and Conference Centre
Erdington, Birmingham
11.2022 - 01.2023
  • Offered assistance to bar staff during peak hours to maintain smooth operation.
  • Supported bar opening and closing procedures.
  • Worked unsupervised, using initiative to anticipate restaurant and bar needs.
  • Communicated clearly with bar guests, delivering friendly customer service.
  • Collected and organised glasses for efficient cleaning process.
  • Ensured proper hygiene standards were upheld with thorough cleaning practices.
  • Improved atmosphere of establishment with regular upkeep and tidying tasks.
  • Maintained cleanliness of bar area by prompt collection and washing of glassware.
  • Showcased strong attention to detail when inspecting glasses for cleanliness before serving customers.
  • Checked glasses were properly cleaned before stacking and storing for re-use.
  • Re-stocked bar area with glasses, snacks and refillable items.
  • Assisted bar and wait staff, completing tasks as directed to ease workflow.
  • Participated in end-of-day cleanup routines, contributing to smooth closing process.
  • Upheld company standards through consistent adherence to policies and procedures.

Education

Bachelor of Science - Sport and Exercise Science

University of Essex
Colchester
10.2024 -

A-Levels - Criminology

The Coleshill School
Birmingham
09.2022 - 07.2024

A-Levels - Psychology

The Coleshill School
Birmingham
09.2022 - 07.2024

Certificate of Higher Education - Sport Ext Certificate

The Coleshill School
Birmingham
09.2022 - 07.2024

GCSEs - 9 Grades 6 - 3

John Willmott School
Birmingham
09.2017 - 07.2022

Skills

  • Strong Communication skills
  • Calm under pressure
  • Excellent team and lone worker
  • Excellent customer service attitude
  • Good understanding of point of sale operations
  • Cash handling skills
  • Patient and calm nature
  • Excellent time management skills
  • Hardworking, trustworthy and organised
  • Friendly and reliable

Affiliations

  • Football
  • Fitness
  • Sports Team
  • Gaming

Accomplishments

    Awarded Employee of the Month several times during my employment at Pizza Hut.

Timeline

Bachelor of Science - Sport and Exercise Science

University of Essex
10.2024 -

Front of House Team Member

Pizza Hut - Star City
05.2023 - 09.2024

Casual Glass Collector

Hollyfields Sports and Conference Centre
11.2022 - 01.2023

A-Levels - Criminology

The Coleshill School
09.2022 - 07.2024

A-Levels - Psychology

The Coleshill School
09.2022 - 07.2024

Certificate of Higher Education - Sport Ext Certificate

The Coleshill School
09.2022 - 07.2024

GCSEs - 9 Grades 6 - 3

John Willmott School
09.2017 - 07.2022

Similar Profiles

Create profile
Tao Thompson