Tanya Smith
Manchester,Manchester
Summary
I am an Enthusiastic Hotel Assistant with a strong focus on customer service and guest satisfaction. Delivered exceptional experiences by providing detailed information on amenities and local attractions, resolving guest concerns effectively. Collaborated with teams to enhance operational efficiency and maintain high standards of service.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Hotel Assistant
Kimpton clocktower
Manchester , England
09.2021 - 08.2026
- Provided guests with detailed information about hotel amenities, local arts and culture and dining options to enhance travel experience.
- Collaborated with hotel teams to create exceptional and enjoyable experiences for guests.
- Maintained excellent guest satisfaction by assisting guests with tasks, promptly dealing with requests and solving complaints.
- Trained new staff members on hotel policies, customer service protocols, and operational procedures.
- Immediately responded to guest concerns and requests to resolve issues and support smooth and positive communications.
- Directed guests to desired locations.
- Increased workplace safety by reporting and potential hazards immediately to security to increase protection and minimise danger.
- Assisted in restaurant activities, including serving food, taking orders and preparing.
- Ive helped out in events in terms of peparing for conferences and weddings.
Breakfast Assistance
Holiday Inn Hotel IHG
Manchester, England
07.2017 - 08.2020
- I worked at holiday inn hotel for 3 years as a breakfast assistance but learned so many things in the hotel as I did more as just being a breakfast assistance.
- I did customers services bringing what the guests needed. checked in and out a-few times took luggage in sorted a-few problems with in the hotel and made phone calls.
- I Collaborated with team members to achieve target results.
- Maintained clean, safe working environments to eliminate accident risks.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns. my main role was clearing tables and meeting and greeting guests while checking on food and cooking making sure that guests were satisfied.
Retail Assistant
New Look
Stockport, Manchester
05.2016 - 01.2017
- I worked in retail at new look.
- I'm good at keeping things tidy for being organised when things need to go back on shelves and rails.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs.
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Managed stock levels on the shop floor, ensuring availability of products and sizes for customers.
- Handled customer returns, refunds and exchanges at customer service desk.
Education
beauty therapy - level 1&2
Manchester college
Manchester09-2015
fashion course -
Inside hotel
Skills
- Organization
- Customer service
- Team work
- Problem solving
- Team collaboration
- Food serving
- Communication skills
- Attention to detail
- Positive attitude
- Customer service excellence
- Hotel operations understanding
Languages
English
Certification
- IT course
Interests
- Gym
- Dance
- Shopping
Timeline
Hotel Assistant
Kimpton clocktower
09.2021 - 08.2026
Breakfast Assistance
Holiday Inn Hotel IHG
07.2017 - 08.2020
Retail Assistant
New Look
05.2016 - 01.2017
beauty therapy - level 1&2
Manchester college
fashion course -
Inside hotel