NICOLA SHAW
Arrochar,Dumbartonshire
Summary
A dedicated professional with expertise in industrial cleaners and a thorough understanding of hygiene standards. Demonstrates exceptional time management efficiency and reliable conduct in all tasks. Committed to maintaining high standards of cleanliness and safety, aiming to contribute effectively to organisational goals.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work history
Hotel assistant
Ardgartan Hotel
Arrochar, Argyll and Bute
2012.01 - Current
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Completed data entry tasks whilst adhering to strict deadlines.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Met guests' needs by delivering top-notch hospitality services during their stay.
- Ensured a spotless and tidy environment by performing comprehensive house cleaning tasks.
- Maintained high hygiene standards for improved living conditions.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Ensured guest satisfaction by maintaining cleanliness and orderliness of all hotel areas.
Hotel assistant
Highland Hotel
Fort William, Highland
2008.01 - 2012.01
- Coordinated luggage handling, reducing wait time for guests.
- Promoted hotel facilities to increase usage.
- Worked closely with other staff members for efficient operations.
- Met health and safety regulations by conducting routine checks.
- Collaborated with housekeeping staff to maintain cleanliness.
- Managed bookings for improved organisation.
- Assisted with room allocations, ensuring optimal use of available spaces.
- Handled guest queries, fostering a welcoming environment.
Kitchen Assistant
Ardmay House
2006.04 - 2007.11
- Maintained cleanliness of the kitchen, performed deep cleaning, and prepared basic food items.
- Reason for leaving: would like to be trained to pursue a career in cooking.
Ardgartan Campsite
2003.05 - 2003.10
- Taking bookings, making orders, answering the phone and the general up-keep of the shop such as replacing stock and house-keeping duties.
- Reason for leaving: Tourist season ended (seasonal job).
Inverkip Riding Stables
2000.02 - 2000.03
- Stable Management involving general duties associated with the up-keep and well-being of the riding school ponies.
- Reason for leaving: Short term holiday cover, term completed.
Education
HERMITAGE ACADEMY
2000.01 - 2005.01
Skills
- Proficient in industrial cleaners
- Knowledge of hygiene standards
- Time management efficiency
- Reliable conduct
REFERENCES
Available on request
GENERAL INTERESTS
My main interests are horse riding, walking and cooking.
Custom
- Coilessan Cottage
- Arrochar
- Dumbartonshire
- G83 7AR
- Tel No: 01301 702 307
- Email: nicola@caddrawings.co.uk
Timeline
Hotel assistant
Ardgartan Hotel
2012.01 - Current
Hotel assistant
Highland Hotel
2008.01 - 2012.01
Kitchen Assistant
Ardmay House
2006.04 - 2007.11
Ardgartan Campsite
2003.05 - 2003.10
Inverkip Riding Stables
2000.02 - 2000.03
HERMITAGE ACADEMY
2000.01 - 2005.01