Summary
Overview
Work history
Education
Voluntary Work
Languages
Timeline
Generic

Tamsyn MacNamara

Bristol based

Summary

Offering interpersonal and creative expertise, and strong communication for the development of the organisation, ready to make an impact.

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work history

Prison Officer

HMPPS
Bristol
01.2019 - Current
  • Supported individuals experiencing a lack of opportunity, and empowered them to develop their unique talents within the encouragement of workshops, recreation, and education.
  • Kept accurate and timely data and contributed improvements in line with established procedures..
  • Delivered strong communication within a multi-disciplinary format; also networking with key department contacts to implement bold concepts and ideas.
  • Pro-actively used innovation to sustain equity and diversity in a challenging environment.

Operations Support Grade

HMPPS
Cardiff, Usk, and Prescoed
01.2017 - 12.2018
  • Maintained standard operating procedures such as daily correspondence on behalf of management and ordering supplies.
  • Coordinated cross-function tasks such as security checks and processing visitors, achieving consistency within a busy environment.
  • Delivered welcoming front of house support, and provided insightful knowledge in line with the organisations values.

Assistant manager

Urban Ouftitters
Cardiff
05.2017 - 10.2018
  • Established clear sales targets, and analysed consumer trends.
  • Ensured the teams work ethic, collaboration, and customer service encompassed the original ethos of the brand.
  • Handled stock duties diligently preventing overstocking or shortages.
  • Led on excellent customer service leading to customer loyalty, and restoring of trust when handling complaints.
  • Provided support to manager during audits, ensuring accurate reports.

Shop Manager

Harper and Lewis Vintage
Southampton
05.2016 - 05.2017
  • Conducted regular staff appraisals for in the developing business.
  • Assisted customers in making informed decisions through expert advice.
  • Developed a positive team culture, resulting in increased staff satisfaction and repeat custom.
  • Planned logistical operations for safe transportation and storage.

Independent Shop Manager

Eureka of Bath
Bath
04.2015 - 05.2016
  • Fostered strong relationships with key customers to boost loyalty and repeat business.
  • Researched and applied proven marketing techniques to drive sales.
  • Oversaw daily shop operations, ensuring smooth running of business activities.
  • Coordinated promotional events, creating greater brand awareness within the local community.

Customer Service Operative

Route One Head office
Badminton
09.2014 - 05.2015
  • Collaborated with team to streamline workflows and enhance overall productivity.
  • Developed bold consumer approach reflecting adventurous lifestyle of the brand.
  • Responded promptly to work orders, customer queries, and production schedules for timely task completion.


Customer and Consumer Advisor

H&M, River Island, Laura Ashley
Southampton
01.2009 - 01.2014


  • Applied positive customer service approach to increase satisfaction levels.
  • Displayed energy and enthusiasm in fast-paced environment, and ensured the brands ideology was consistently reflected, and stores presented to their highest standard.

Education

Certificate of Higher Education - Equality, Diversity & Discrimination Awareness

FSB Training
UK
12.2024 - 01.2025

Certificate of Higher Education - Events Management

FSB Training
UK
12.2024 - 01.2025

Certificate of Higher Education - Organisational Skills for Administrators

FSB Training
UK
09.2024 - 10.2024

Diploma of Higher Education - Management and Care of Individuals in the Custodial Environment

HMPPS
Usk
09.2018 - 12.2019

Certificate of Higher Education - PA Telephone Skills

FSB Training
UK
09.2024 - 10.2024

Diploma of Higher Education - Fashion Design

FSB Training
UK
06.2024 - 10.2024

Certificate of Higher Education - Styling

FSB Training
UK
11.2024 - 12.2024

A-Levels - English Language and Literature, History, and Drama and Theatre Studies

Bishop of Llandaff College
Cardiff
09.2007 - 06.2009

GCSEs - x9 inc. Maths and English

Bishop of Llandaff School
Cardiff
09.2005 - 06.2007

Voluntary Work

Visitor Welcome and Gallery Stewarding

Royal West of England Academy, Bristol

December 2024


Events and Logistics Assistant

Hunter Operations, Bristol

2023 to 2024 


Youth Charity Volunteer

Step and Stone, Bristol

May 2023


Internship

Mudpie Trend Forecasting Agency, Hampshire

February to June 2012


PR Placement

Arcadia Group, London

February to May 2011


Events Assistant 

The Style Team, Cardiff

July 2010

Languages

English
Native
French
Intermediate
Welsh
Intermediate

Timeline

Certificate of Higher Education - Equality, Diversity & Discrimination Awareness

FSB Training
12.2024 - 01.2025

Certificate of Higher Education - Events Management

FSB Training
12.2024 - 01.2025

Certificate of Higher Education - Styling

FSB Training
11.2024 - 12.2024

Certificate of Higher Education - Organisational Skills for Administrators

FSB Training
09.2024 - 10.2024

Certificate of Higher Education - PA Telephone Skills

FSB Training
09.2024 - 10.2024

Diploma of Higher Education - Fashion Design

FSB Training
06.2024 - 10.2024

Prison Officer

HMPPS
01.2019 - Current

Diploma of Higher Education - Management and Care of Individuals in the Custodial Environment

HMPPS
09.2018 - 12.2019

Assistant manager

Urban Ouftitters
05.2017 - 10.2018

Operations Support Grade

HMPPS
01.2017 - 12.2018

Shop Manager

Harper and Lewis Vintage
05.2016 - 05.2017

Independent Shop Manager

Eureka of Bath
04.2015 - 05.2016

Customer Service Operative

Route One Head office
09.2014 - 05.2015

Customer and Consumer Advisor

H&M, River Island, Laura Ashley
01.2009 - 01.2014

A-Levels - English Language and Literature, History, and Drama and Theatre Studies

Bishop of Llandaff College
09.2007 - 06.2009

GCSEs - x9 inc. Maths and English

Bishop of Llandaff School
09.2005 - 06.2007

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Tamsyn MacNamara