Tamsyn MacNamara
Bristol based
Summary
Offering interpersonal and creative expertise, and strong communication for the development of the organisation, ready to make an impact.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work history
Prison Officer
HMPPS
Bristol
2019.01 - Current
- Supported individuals experiencing a lack of opportunity, and empowered them to develop their unique talents within the encouragement of workshops, recreation, and education.
- Kept accurate and timely data and contributed improvements in line with established procedures..
- Delivered strong communication within a multi-disciplinary format; also networking with key department contacts to implement bold concepts and ideas.
- Pro-actively used innovation to sustain equity and diversity in a challenging environment.
Operations Support Grade
HMPPS
Cardiff, Usk, and Prescoed
2017.01 - 2018.12
- Maintained standard operating procedures such as daily correspondence on behalf of management and ordering supplies.
- Coordinated cross-function tasks such as security checks and processing visitors, achieving consistency within a busy environment.
- Delivered welcoming front of house support, and provided insightful knowledge in line with the organisations values.
Assistant manager
Urban Ouftitters
Cardiff
2017.05 - 2018.10
- Established clear sales targets, and analysed consumer trends.
- Ensured the teams work ethic, collaboration, and customer service encompassed the original ethos of the brand.
- Handled stock duties diligently preventing overstocking or shortages.
- Led on excellent customer service leading to customer loyalty, and restoring of trust when handling complaints.
- Provided support to manager during audits, ensuring accurate reports.
Shop Manager
Harper and Lewis Vintage
Southampton
2016.05 - 2017.05
- Conducted regular staff appraisals for in the developing business.
- Assisted customers in making informed decisions through expert advice.
- Developed a positive team culture, resulting in increased staff satisfaction and repeat custom.
- Planned logistical operations for safe transportation and storage.
Independent Shop Manager
Eureka of Bath
Bath
2015.04 - 2016.05
- Fostered strong relationships with key customers to boost loyalty and repeat business.
- Researched and applied proven marketing techniques to drive sales.
- Oversaw daily shop operations, ensuring smooth running of business activities.
- Coordinated promotional events, creating greater brand awareness within the local community.
Customer Service Operative
Route One Head office
Badminton
2014.09 - 2015.05
- Collaborated with team to streamline workflows and enhance overall productivity.
- Developed bold consumer approach reflecting adventurous lifestyle of the brand.
- Responded promptly to work orders, customer queries, and production schedules for timely task completion.
Customer and Consumer Advisor
H&M, River Island, Laura Ashley
Southampton
2009.01 - 2014.01
- Applied positive customer service approach to increase satisfaction levels.
- Displayed energy and enthusiasm in fast-paced environment, and ensured the brands ideology was consistently reflected, and stores presented to their highest standard.
Education
Certificate of Higher Education - Equality, Diversity & Discrimination Awareness
FSB Training
UK 2024.12 - 2025.01
Certificate of Higher Education - Events Management
FSB Training
UK 2024.12 - 2025.01
Certificate of Higher Education - Organisational Skills for Administrators
FSB Training
UK 2024.09 - 2024.10
Diploma of Higher Education - Management and Care of Individuals in the Custodial Environment
HMPPS
Usk 2018.09 - 2019.12
Certificate of Higher Education - PA Telephone Skills
FSB Training
UK 2024.09 - 2024.10
Diploma of Higher Education - Fashion Design
FSB Training
UK 2024.06 - 2024.10
Certificate of Higher Education - Styling
FSB Training
UK 2024.11 - 2024.12
A-Levels - English Language and Literature, History, and Drama and Theatre Studies
Bishop of Llandaff College
Cardiff 2007.09 - 2009.06
GCSEs - x9 inc. Maths and English
Bishop of Llandaff School
Cardiff 2005.09 - 2007.06
Voluntary Work
Visitor Welcome and Gallery Stewarding
Royal West of England Academy, Bristol
December 2024
Events and Logistics Assistant
Hunter Operations, Bristol
2023 to 2024
Youth Charity Volunteer
Step and Stone, Bristol
May 2023
Internship
Mudpie Trend Forecasting Agency, Hampshire
February to June 2012
PR Placement
Arcadia Group, London
February to May 2011
Events Assistant
The Style Team, Cardiff
July 2010
Languages
English
Native
French
Intermediate
Welsh
Intermediate
Timeline
Certificate of Higher Education - Equality, Diversity & Discrimination Awareness
FSB Training
2024.12 - 2025.01
Certificate of Higher Education - Events Management
FSB Training
2024.12 - 2025.01
Certificate of Higher Education - Styling
FSB Training
2024.11 - 2024.12
Certificate of Higher Education - Organisational Skills for Administrators
FSB Training
2024.09 - 2024.10
Certificate of Higher Education - PA Telephone Skills
FSB Training
2024.09 - 2024.10
Diploma of Higher Education - Fashion Design
FSB Training
2024.06 - 2024.10
Prison Officer
HMPPS
2019.01 - Current
Diploma of Higher Education - Management and Care of Individuals in the Custodial Environment
HMPPS
2018.09 - 2019.12
Assistant manager
Urban Ouftitters
2017.05 - 2018.10
Operations Support Grade
HMPPS
2017.01 - 2018.12
Shop Manager
Harper and Lewis Vintage
2016.05 - 2017.05
Independent Shop Manager
Eureka of Bath
2015.04 - 2016.05
Customer Service Operative
Route One Head office
2014.09 - 2015.05
Customer and Consumer Advisor
H&M, River Island, Laura Ashley
2009.01 - 2014.01
A-Levels - English Language and Literature, History, and Drama and Theatre Studies
Bishop of Llandaff College
2007.09 - 2009.06
GCSEs - x9 inc. Maths and English
Bishop of Llandaff School
2005.09 - 2007.06