CRAIG REYNOLDS

Prison officer

Scottish Prison Service

Brightons, Falkirk

08.2011 - Current

Responded effectively to emergencies by utilising established protocols.
Organised daily routines, achieving smooth running of operations.
Suppressed disturbances whilst adhering to strict safety regulations.
Maintained order within prison environment by enforcing rules and regulations.
Participated in rehabilitation activities to promote reintegration into society.
Handled administrative tasks efficiently, facilitating streamlined record keeping.
Fostered positive relationships with inmates through consistent communication and respect.
Supported inmates with personal issues, assisting their emotional well-being.
Cooperated with multi-disciplinary team members, contributing to effective management strategies.
Conducted security checks, enhancing overall prison security.
Managed conflict situations between inmates, maintaining harmonious environments.
Reported any suspicious behaviour to superiors promptly, aiding in threat mitigation.
Handled difficult situations calmly, ensuring minimal disruption within facilities.
Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
Acted as professional role model to other staff and those within prison care.
Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
Performed thorough searches of prisoners and cells to reduce contraband items.
Performed internal and external escort duties of prisoners with meticulous attention to detail to avoid incidents.
Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security within correctional centres.
Identified vulnerable people in custody and handled instances of self-harming accordance with SPS Talk To Me protocols.
Managed prisoner grievances and complaints to conclusion or upward referral.
De-escalated threatening behaviours, using restraint techniques when necessary.
Recognised signs of bullying and blackmail, taking immediate action to prevent escalation.
Developed and delivered a vast array of Control and Restraint products to all types of staffing groups across the estate.
Product lead in all Operational Support team products to ensure staff safety and building integrity throughout live incidents.
Product lead in external verification process of all Control and Restrain products within the SPS.
Developed and delivering Table-Top exercises to all establishments across Scotland on how to deal with drug related mass casualty incidents.