Tamsin Mays

*Moving to Plymouth - 40 Kensington Road (Mutley Plain) from September 13th/Start of Plymouth University Academic year - available immediately from then*

A highly diligent and adaptable professional with a Level 2 qualification in Customer Service, skilled in handling enquiries, resolving issues and providing tailored support.

Demonstrates strong teamwork and communication abilities, effectively collaborating with diverse groups in both customer-facing and behind-the-scenes roles. Proficient in retail operations including cash handling, stock management, and visual merchandising.

Possesses excellent organisational and time management skills, thriving in fast-paced environments while maintaining high standards of cleanliness and safety. Technologically adept with proficiency in Microsoft Office and various digital platforms. Committed to continuous learning and eager to expand expertise across multiple domains.

• Pendennis Community Centre, Volunteer Front of House member, 2025-03, Greeted visitors, provided key information about the centre, and served refreshments (coffee, cakes, soft drinks)., Managed bookings, registrations, and payments efficiently., Supported event setup and promotional activities., Coordinated with staff and volunteers for smooth operations., Handled inquiries and maintained a tidy reception area.
• British Heart Foundation / Georgia’s Voice, Volunteer Retail Assistant, 2025-03, 2025-05, Processed donations efficiently, categorising and preparing items for sale., Contributed to visual merchandising to attract customers and promote sales., Addressed customer queries and resolved issues effectively., Maintained a clean and tidy shop floor, making it appealing to potential customers., Ensured adherence to health and safety guidelines within the shop.
• Sue Ryder, Volunteer Shop Assistant, 2024-04, 2024-05, Sorted and priced donated goods according to guidelines., Organised and maintained stockroom for efficient retrieval., Promoted special offers and encouraged customer engagement., Handled telephone enquiries courteously and efficiently., Gap between work: Looking for work / proactively up skilled, studied driving theory and attended job fairs / studying level 2 course
• Marlborough School, Volunteer Classroom Assistant, 2023-10, 2025-07, Assisted with teaching students in Year 2 to Year 6, supporting lesson content and classroom tasks., Built positive relationships with students, contributing to their academic progress., Enhanced classroom dynamics by supporting teachers in small group activities and health and safety monitoring., Volunteered at the school while studying for my Level 2 C&G qualification in Supporting Teaching and Learning, giving me practical knowledge to apply whilst supporting the students., Gap between work: Studying at Falmouth University/job search from May 2023
• All work gaps from this role and previously have been due to studies

• May 2022 – Serve Cornwall: Catering Training
• Table setting, drinks service (champagne and beer) and customer etiquette
• 2016–2019 – National Youth Jazz Collective
• Team-building, creative collaboration and public performance, working on improvisational and musical skills.

Jack Petchey award achieved through developing as part of the College netball team.

NCS volunteering completed in 2018, culminating in an event at Seymour House care home, with hot drinks and refreshments for service users. Also completed a range of activities with NCS, pushing me out of my comfort zone and building confidence. Won an award for gaining confidence at my high school PGL additionally.

Home cook and enthusiastic about fitness. I do sea swimming, running as well as Netball during the season. I'm also interested in Trading card games to keep my mind sharp and socialise with others, as well as working on developing my writing skills to do this as an additional hobby.

Level 2 in Customer Service- Saffron Academy, achieved 21/02/25

Prevent Awareness trained, UK Gov. Achieved 14/04/24

Catering training completed at Serve Cornwall, Summer 2022