Scott walker
Rochester,United Kingdom
Summary
Motivated and ambitious 22-year-old professional with a strong drive for success and personal development. Confident in my abilities and leadership skills, with a proven ability to work effectively both independently and as part of a team. Passionate about building positive relationships, meeting new people, and contributing to a productive work environment. Dedicated to maintaining a strong work ethic and achieving goals, while balancing interests in fitness and music that reflect my discipline, commitment, and creativity.
Overview
4
4
years of professional experience
Work history
Assistant Monitoring Officer
Big Motoring World
Gillingham
2024.05 - Current
- With being promoted to Assistant Monitoring Officer from a call centre agent i needed To assist with completing day to day monitoring and reviewing of each member of the team via incoming calls, outgoing calls, live chats and emails. To deliver information to the Compliance Manager that will be discussed in one-on-one weekly/monthly reviews and meetings with each agent regarding their performance. Reporting back to my manager with each agent's performance - advising of any improvements or decrease in performance. Assist with advising each agent where improvements or changes are needed for their monthly score and performance to improve.
- Ability to interpret information clearly and concisely
- Attention to detail
- Attention to the big picture
- Ability to apply rules to real-life facts
- Risk assessment capabilities
- Excellent communication skills
Call Center Agent
Big Motoring World
Gillingham, Kent
2023.02 - 2024.05
- Adhered to company policies and scripts to
consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every
customer by leveraging extensive knowledge of
products and services and creating welcoming,
positive experiences.
- Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.
- Analyzed and escalated complaints, issues and
grievances to designated departments for
investigation and response.
- Processed debit electronic check payments.
Graphic Designer
Knightshield
Leatherhead
2022.05 - 2023.01
- Developed innovative design concepts for enhanced audience interaction.
- Adapted quickly to changing trends in the industry maintaining relevance in designs.
- Produced high-quality graphics for print and digital media platforms, enhancing company reputation.
- Created attention-grabbing graphics for social media posts leading to higher user engagement rates.
- Presented fresh design ideas to management, driving forward creative vision within the company.
Floor lobby cleaner
Mcdonalds
Snodland, Kent
2022.03 - 2022.05
- Demonstrated respect, friendliness and willingness to
help wherever needed.
- Resolved problems, improved operations and
provided exceptional service.
- Developed team communications and information for
meetings.
- Received and processed stock into inventory
management system.
- Worked with customers to understand needs and
provide excellent service.
Education
GCSEs - Sports Studies
Holmesdale
SnodalndSkills
- Communication Skills: Essential for conveying information clearly and effectively
- Teamwork and Collaboration: Important for working well with others and achieving common goals
- Customer service (2 years): Essential for providing excellent support, building positive customer relationships, and ensuring customer satisfaction through effective communication and problem-solving
- Microsoft word: Essential for creating, formatting, and editing professional documents efficiently and accurately
- Microsoft excel: Essential for organising, analysing, and managing data using spreadsheets, formulas, and reporting tools
- Meetings with Agents: Conducting meetings with agents to discuss performance and how to improve their customer service
- Office experience (3 years ): Essential for maintaining administrative efficiency, managing workloads, and supporting day-to-day business operations in a professional environment
- Call Centre experience ( 1 year ): Essential for handling customer enquiries, resolving issues effectively, and delivering a high standard of service in a fast-paced environment
Timeline
Assistant Monitoring Officer
Big Motoring World
2024.05 - Current
Call Center Agent
Big Motoring World
2023.02 - 2024.05
Graphic Designer
Knightshield
2022.05 - 2023.01
Floor lobby cleaner
Mcdonalds
2022.03 - 2022.05
GCSEs - Sports Studies
Holmesdale