Talha Mahmood

I currently work as an administrative officer at the Royal Courts of Justice

Responsibilities include:

• Managing Sensitive Correspondence, including legal documentation .
• Providing front line customer service by assisting legal representatives and members of the public.
• Following strict procedural guidance
• Storing court order and hearings via applications such as Case Man and Family Man application .
• Planning and Scheduling Court sessions.
• Contacting Stakeholders and ensuring accurate details are provided.
• Organised filing system for important and confidential office documents.
• Secured data and documents to maintain confidentiality according to company and regulatory standards.

I worked as a customer assistant at Tesco Express in East Ham. I started working at Tesco in November of 2022 – 2025.

Responsibilities include:

• Replenished stock
• Improved customer relations by promptly addressing queries and concerns.
• Engaging and creating strong collaborative relationships with colleagues
• Handling cash and card payments from customers
• Maintained a clean, organised workspace for the efficient operation of checkout area.
• Informing customers on the latest offers.
• Storing and confirming delivery data
• Managing Payroll
• Maintaining the Shopfloor and Stockroom
• Handling Money deliveries via external companies such as G4S.

I worked at Zap Space, a trampoline park based in Stratford. I worked as a barista for four years until the business closed.

Responsibilities include:

• Warmly greeting and welcoming customers
• Preparing hot drinks up to customer standards
• Serving food and snacks
• Sanitising and cleaning the work area
• Sanitising and cleaning the seating area
• Taking orders and servicing customers
• Taking a weekly stock order
• Restocking the café

I worked as a party host at zap space in Stratford for 13 months; I was later offered a role as a barista.

Responsibilities include:

• Coordinator Party Group and Events
• Managing the organisation of Party events which include:
• Food and beverages for the parties
• Working on the front desk/ reception
• Equipment
• Staffing with a bubbly and energetic personality and good interaction and communication skills working with children.
• Arranging additional Entertainment
• Delegating responsibilities to clean up the team to reset for the next event

I worked at wren kitchens in Beckon, East London. I worked as a receptionist and information advisor.

Responsibilities include:

• Helping customers and serving them.
• Answering common customer questions.
• Administrating customer information
• Make sure the shop floor is clean and tidy.
• Answering and making direct phone calls.
• Dealing with customer complaints and enquiries.
• Help with store merchandising.