Hi, I’m
Abigail Thompson
Stoke-on-Trent,Staffordshire
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
An ambitious administrative officer with over 4 years of experience. Proven track record of fostering effective working relationships, resourcefully approaching challenges, and delivering high-quality results in fast-paced environments. Possesses exceptional skills in customer service, issue resolution, workload management, and team development. Demonstrates proactive leadership abilities through innovative training initiatives and fostering a culture of continuous improvement. Reliable in delivering accurate work following strict specifications in a timely manner.
Work History
Rural Payments AgencyCrewe, Cheshire East
Administrative officer
12.2019 - Current
Job overview
- Continuously delivered high-quality results while working in a fast paced environment
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Established workflow processes and implemented modifications to improve administrative operations.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Cultivated and deepened relationships with customers by listening to concerns and providing exceptional service.
- Dedicated time to developing team capabilities through mentoring and training initiatives.
- Repeatedly demonstrated ability to identify organizational needs and implement effective solutions.
- Successfully onboarded 6 new staff members by proactively authoring comprehensive training materials.
- Designed interactive and inclusive training sessions, encouraging participation and engagement.
- Facilitated knowledge sharing among team managers, enhancing their ability to support their teams.
- Received recognition and rewards for going above and beyond to exceed expectations.
- Developed plans and strategies to promote continuous improvement.
Bargain BoozeCrewe, Cheshire East
Sales assistant
04.2018 - 08.2018
Job overview
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, card and mobile payments using POS systems.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Performed cashing up duties at the end of shift, ensuring tills were in balance and earnings were recorded accurately.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Assisted customers to locate obscure items on shop floor.
- Completed closing procedures ensuring security.
Pets At HomeCrewe, Cheshire East
Apprentice dog grooming assistant
04.2017 - 09.2017
Job overview
- Attended necessary training and completed assessments.
- Shadowed senior team members to observe established processes and best practices.
- Followed all health and safety protocols to safeguard team and company assets.
- Completed related coursework on time and to high standard.
- Maintained strong work ethic, displaying enthusiasm for industry and career growth.
- Handled case notes of more than 100 clients
- Demonstrated proactive approach to learning new techniques and technologies.
- Greeted customers and communicated available services of benefit with them in order to increase profits by 10% .
- Developed client relationships through careful listening and effective question response.
Overview
7
years of professional experience
2
years of post-secondary education
Education
Reaseheath College, Nantwich
Level 3 Advanced Technical Extended Diploma (1080) from Animal Management
09.2017 - 07.2019
Skills
- Excellent listening skills
- Outstanding written and verbal communication
- Delivering exceptional customer service by going above and beyond expectations
- Strong desire to learn and expand skill set
- Attention to detail
- Ability to multi-task and adapt to change
- Exceptional literacy and numeracy
- Proficient in cultivating strong working relationships with both internal and external stakeholders
- Skilled in resolving issues with resilience and resourcefulness, maintaining composure under pressure
- Experienced in managing workloads, optimizing workflows, and prioritizing tasks to meet tight deadlines
- CRM systems familiarity
Accomplishments
- Successfully onboarded new staff members by proactively authoring comprehensive training materials.
- Selected to provide overview of the work area to the CEO and raise pain points.
- Received a monetary awards for; exceptional performance, exceeding expectations, leading training sessions and adaptability in the workplace.
- One of few persons within a government body to reach silver level for Customer Excellence.
Timeline
Administrative officer
Rural Payments Agency
12.2019 - Current
Sales assistant
Bargain Booze
04.2018 - 08.2018
Reaseheath College
Level 3 Advanced Technical Extended Diploma (1080) from Animal Management
09.2017 - 07.2019
Apprentice dog grooming assistant
Pets At Home
04.2017 - 09.2017
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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