Tahirul Bashar
Hornchurch
Summary
I am a dedicated and compassionate individual with experience supporting learners, providing person-centred assistance, and working collaboratively with professionals to achieve positive outcomes. I have developed strong communication, organisational, and problem-solving skills through my experience in education support, customer service, and administration. I am confident in adapting to individual needs, maintaining accurate records, and building trusting relationships with a diverse range of individuals. I am passionate about making a positive difference and I am committed to continuous learning, professional development, and delivering high-quality support within a challenging and rewarding environment
Overview
12
12
years of professional experience
Work history
Learning Support Assistant
United colleges Group
10.2022 - Current
- Supported learner progression through in-class teaching assistance and delivering targeted one-to-one Maths and English support.
- Maintained comprehensive student records through accurate daily logs, progress reviews, risk assessments, and behaviour reports, supporting effective monitoring and informed decision-making.
- Developed tailored learning plans for individualised student progression.
- Attended annual review meetings with parents and students for progress updates.
- Utilised individual support plans to identify students' needs and implement appropriate strategies to provide targeted, person-centred support and to promote their learning and development.
- Liaised effectively with tutors, managers, and cross-departmental staff to ensure coordinated support and efficient communication.
- Implemented effective behaviour management strategies to promote a positive, structured, and inclusive learning environment.
- Adapted effectively to the evolving needs of students and staff, providing responsive, tailored support to promote positive outcomes.
- Improved professional capabilities by attending training workshops for continued development.
- Contributed to multi-disciplinary meetings, working collaboratively with professionals to ensure the student's voice and best interests were effectively represented.
- Recognised and managed safeguarding concerns effectively, escalating issues and completing referrals in line with organisational policies and statutory guidance
Customer Service Advisor (Part-Time)
BD Corporation
07.2014 - Current
- Improved customer and supplier experiences by delivering attentive, knowledgeable assistance.
- Processed customer orders efficiently and provided tailored support to ensure customers received appropriate products and services.
- Managed and resolved customer queries and disputes professionally, using effective communication and problem-solving skills.
- Developed strong customer service and client-facing skills through handling enquiries both in person and via telephone.
- Built positive working relationships with customers and colleagues through effective interpersonal skills and professional communication.
- Provided administrative support, including accurate record management, filing, photocopying, correspondence handling, and liaising with suppliers.
- Strengthened organisational and administrative abilities by supporting day-to-day operations and maintaining efficient workplace processes.
Education
Bachelor of Arts - Physiotherapy
University
Skills
- Strong organisational and time-management skills
- Effective problem-solving and administrative support abilities
- Experienced in maintaining accurate electronic and hard-copy filing systems
- Skilled in database management and record keeping
- Proficient in Microsoft Office and digital applications
- Professional written communication and email correspondence skills
- Excellent telephone etiquette and customer service skills
- Strong attention to detail and commitment to accuracy
- Reliable, punctual, and professional approach to work
- Ability to work effectively under pressure and meet deadlines
- Strong prioritisation and workload management skills
- Excellent written and verbal communication abilities
- Ability to multitask and manage competing demands effectively
- Confident working independently
- Strong team-working and collaboration skills
- Demonstrated leadership and delegation abilities
References
Reference Available on request;
Timeline
Learning Support Assistant
United colleges Group
10.2022 - Current
Customer Service Advisor (Part-Time)
BD Corporation
07.2014 - Current
Bachelor of Arts - Physiotherapy
University