- Reading
- Following Leyton orient and Arsenal from home with my Children
- True Crime
- Baking
- Spending time with family
- Flower arranging
Maria Lenihan
Leyton,London
Summary
Customer-focused professional with over 20 years in customer service and retail, excelling in busy environments. Skilled in assisting customers, managing enquiries, and maintaining shop standards. Strong communication and teamwork abilities enhance problem-solving and service delivery. Seeking a Retail position to leverage extensive experience and contribute to a dynamic team.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Learning Support Assistant
Various Schools
09.2002 - Current
- Explained information clearly and tailored support to individual needs, ensuring effective understanding and engagement
- Guided individuals in building confidence through practical assistance, facilitating successful learning of new tasks
- Supported individuals daily, enhancing communication and interpersonal skills to foster positive interactions
- Built positive relationships through listening and customer-focused support
- Worked closely with colleagues as part of a team
- Managed challenging situations calmly and professionally
- Worked in busy environments requiring patience, organisation, and adaptability
- Demonstrated patience while addressing customer inquiries and problem-solving to support positive outcomes.
Retail Assistant
Argos
07.2022 - 09.2023
- Delivered friendly and effective customer service, contributing to positive customer interactions
- Served customers at collection and payment points, ensuring quick and smooth transactions
- Processed orders and resolved customer queries, enhancing overall shopping experience
- Processed Tu clothing returns and pickups efficiently at the customer service desk.
- Maintained organised work areas in a fast- paced environment
- Offered Argos cards and Insurance in compliance with legal requirements.
Retail Assistant
Argos
08.2018 - 09.2019
- Delivered professional and helpful customer service at all times.
- Served customers at collection and payment points, ensuring smooth transactions and positive shopping experiences
- Processed orders and addressed customer queries, enhancing overall satisfaction
- Processed Tu clothing returns and pickups efficiently in the store.
- Maintained organised work areas in fast-paced environment, contributing to operational efficiency
- Offered Argos cards and Insurance in compliance with legal requirements.
- Also worked: (July 2022-Sept 2023)
Retail Assistant
Primark
01.2017 - 07.2017
- Guided customers with enquiries and product location throughout store
- Provided helpful, friendly service in busy environments
- Replenished stock and ensured store presentation standards met
- Assisted team members with daily tasks to ensure smooth daily operations
- Operated in high-volume retail environment during peak trading periods
Retail Assistant
Mackays
03.2003 - 06.2004
- Delivered friendly and efficient customer service
- Guided customers in product selection and provided sizing advice to enhance shopping experience
- Processed transactions at tills and ensured accurate handling of payments
- Created visually appealing shop floor displays and organised stock to facilitate customer access
Education
GCSE - English Literature, English Language, Maths, Geography, Child Development, Food Technology, Science
The Holy Family Technology College
Walthamstow, London01-2000
Level 3 Diploma - Childcare and Education
Holy Family College
Walthamstow, LondonSkills
- Transaction processing
- Query resolution
- Organisational skills
- Time management
- Fast-paced retail
- Team collaboration
- Reliability and problem solving
- Customer communication
- Handling customer queries
- Problem solving
- Supportive learning strategies
- Empathetic communication
- Organisational skills
- Problem solving
- Empathetic communication
Certification
- First Aid Certificate
- Understanding Autism
- Speech and Language
- Level 1 Makaton
Interests
Custom
True
Timeline
Retail Assistant
Argos
07.2022 - 09.2023
Retail Assistant
Argos
08.2018 - 09.2019
Retail Assistant
Primark
01.2017 - 07.2017
Retail Assistant
Mackays
03.2003 - 06.2004
Learning Support Assistant
Various Schools
09.2002 - Current
GCSE - English Literature, English Language, Maths, Geography, Child Development, Food Technology, Science
The Holy Family Technology College
Level 3 Diploma - Childcare and Education
Holy Family College