Taher Lothae
Summary
I am a hardworking, motivated and reliable individual accustomed with exceptional interpersonal skills which have progressed extensively from completing my education and beginning my career working in fast paced environments. During my time in employment these skills have excelled, the most being my communication which I believe to be a vital attribute to have, allowing me to connect with members of the public, offering prominent quality customer service. I hope to enhance these skills in my career path, and develop many more characteristics that are important for me to progress in my career path, but allow a business to work alongside a very determined, time managed individual.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Foundever
04.2023 - Current
- Handled high volumes of inbound customer queries
- Resolved billing and account issues while maintaining professional standard
- Demonstrated strong communication and problem solving skills
- Worked towards weekly goals and performance targets
- Maintaining accurate notes and details on customers accounts
- Handled raising complaints and providing resolution for customer
Customer Service Advisor
Echo-U, DPD
10.2022 - 01.2023
- Provided friendly and knowledgeable customer service resulting in consistently positive feedback.
- Managed high-volume customer queries through effective multitasking.
- Ensured adherence to company policies and procedures for compliance.
- Resolved customer issues promptly with empathy and attention to detail.
- Assisted in training and mentoring new staff in customer service strategies.
- Utilized call handling technology to meet KPIs for response times.
- Handled various forms of customer correspondence including in-person, email, and mail.
Maintenance Technician
Nissan
08.2019 - 02.2021
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
- Managed day-to-day maintenance checks
- Attended meetings to ensure alignment with wider company strategy.
Education
Level 2 Business Improvement Techniques -
NA College
10-2021
Level 3 Diploma in Electrical installation -
Tyne Met College
09-2025
Level 2 Diploma in Electrical installation -
Tyne Met College
07-2025
Level 1 Diploma in Electrical installation -
Newcastle college
06-2024
GCSE - English, Maths, IT, Sport Studies
References
Upon Request
Custom Section
- English
- Maths
- IT
- Sport Studies
Personal Statement
I am a friendly and hardworking individual with several years of experience in customer service roles. I enjoy helping people, solving problems, and making sure customers have a positive experience. Through my previous roles, I have developed strong communication skills, the ability to stay calm under pressure, and confidence in handling a wide range of customer enquiries and complaints. I work well both independently and as part of a team, and I am always keen to learn new skills and take on new challenges.
Timeline
Customer Service Advisor
Foundever
04.2023 - Current
Customer Service Advisor
Echo-U, DPD
10.2022 - 01.2023
Maintenance Technician
Nissan
08.2019 - 02.2021
Level 2 Business Improvement Techniques -
NA College
Level 3 Diploma in Electrical installation -
Tyne Met College
Level 2 Diploma in Electrical installation -
Tyne Met College
Level 1 Diploma in Electrical installation -
Newcastle college