Queen Uzochukwu
Surbiton
Summary
Accomplished project support professional with expertise in PRINCE2 methodologies, specialising in project governance and assurance. Demonstrates proficiency in managing RAID logs, action and decision logs, and change control processes. Skilled in stakeholder coordination, meeting management, and minute taking, ensuring seamless communication across multi-disciplinary teams. Adept at utilising MS Excel, Word, PowerPoint, SharePoint, MS Teams, and Carenotes for effective information management and data quality maintenance. Committed to enhancing project outcomes through meticulous planning and schedule tracking while aspiring to drive strategic initiatives within dynamic environments.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Customer Service Advisor
Oceanic Bank Plc
- (Strong foundation in administration, coordination, reporting, and stakeholder management)
Bank Administrator (Clinical)
Your Healthcare CIC (NHS)
Surbiton
12.2022 - 01.2026
- Provide structured project and operational support to Community Nursing and Urgent Care services within an NHS environment
- Support service improvement initiatives through accurate documentation, data management, and coordination activities
- Maintain and update clinical and operational records on Carenotes, ensuring data accuracy, integrity, and compliance
- Liaise with multidisciplinary teams, service managers, and stakeholders to support effective information flow and decision-making
- Organise, manage, and control digital and physical documentation in line with NHS governance and information governance standards
- Coordinate meetings, communications, and follow-ups, escalating risks or issues where appropriate
- Support managers with reporting, record keeping, and administrative processes that contribute to effective service delivery
- PRINCE2 relevance: Project support, information management, governance compliance, stakeholder communication, issue escalation
Tax Administrator Officer I
Federal Inland Revenue Service (FIRS)
Lagos
06.2019 - 09.2022
- Provided project and administrative support within a large public-sector organisation
- Supported managers and senior project leads with planning, coordination, and reporting activities
- Scheduled meetings, prepared agendas, produced minutes, and maintained action trackers
- Maintained master plans, registers, and documentation supporting operational and improvement initiatives
- Coordinated with internal teams and external stakeholders to track progress, issues, and follow-ups
- Assisted in developing and embedding improved working practices and governance processes
- Maintained accurate financial, compliance, and administrative records
- PRINCE2 relevance: Planning support, reporting, stakeholder engagement, governance, documentation control
Customer Relationship Advisor
Globacom Telecommunications
Lagos
09.2015 - 04.2019
- Supported business initiatives through coordination, reporting, and performance tracking
- Prepared weekly reports, proposals, and management documentation
- Worked cross-functionally to support delivery of services and improvement initiatives
- Maintained strong stakeholder relationships to support business objectives
Retail Collections Officer / Customer Service
Diamond Bank Plc
Lagos
02.2011 - 07.2015
- Supported operational and improvement activities through reporting, coordination, and follow-up
- Prepared daily, weekly, and monthly performance reports
- Coordinated with internal and external stakeholders to track actions and outcomes
Education
MSc - International Project Management
York St John’s University
London, UK 01.2022 - 01.2024
BSc - Public Administration
Enugu State University of Science & Technology
HND - Banking & Finance
Institute of Management & Technology
EnuguSkills
- Project Support & Coordination (PRINCE2)
- Project Governance & Assurance
- Business Case & Documentation Support
- RAID Logs (Risks, Issues, Assumptions, Dependencies)
- Action, Decision & Change Control Logs
- Project Planning & Schedule Tracking
- Highlight Reports & Status Reporting
- Stakeholder & Multi-disciplinary Coordination
- Meeting Management & Minute Taking
- Information Management & Data Quality
- MS Excel Word PowerPoint
- SharePoint MS Teams Carenotes
Websites
Certification
- Agile Project Management – Lead Academy (2023)
- Advanced Diploma in Project Management – Lead Academy (2023)
- PRINCE2-aligned academic training (via MSc International Project Management)
ADDITIONAL INFORMATION
- Eligible to work in the UK
- NHS and public-sector experience
- Strong understanding of governance, compliance, and structured project delivery
Timeline
Bank Administrator (Clinical)
Your Healthcare CIC (NHS)
12.2022 - 01.2026
MSc - International Project Management
York St John’s University
01.2022 - 01.2024
Tax Administrator Officer I
Federal Inland Revenue Service (FIRS)
06.2019 - 09.2022
Customer Relationship Advisor
Globacom Telecommunications
09.2015 - 04.2019
Retail Collections Officer / Customer Service
Diamond Bank Plc
02.2011 - 07.2015
Customer Service Advisor
Oceanic Bank Plc
BSc - Public Administration
Enugu State University of Science & Technology
HND - Banking & Finance
Institute of Management & Technology