Tabitha Buge
Soham,Ely
Summary
A motivated individual with desire to gain work experience and learn from retail team. Eager to serve customers, keep shop tidy and sell goods. Comfortable in fast-paced environments and willing to take on challenging work. Dedicated student seeking flexible retail position. Ready for practical experience and enthusiastic about helping others. Prepared to learn and support team. Service-oriented customer sales assistant with background in shops and helping customers. Expertise in checkouts, payment processing and order bagging. Hardworking and organized with good conversational and time management abilities.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Customer Sales Assistant
Montandayy Company Limited
Nigeria, Abuja
01.2022 - 01.2023
- Handled customer enquiries promptly and professionally, consistently exceeding satisfaction KPIs.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Continuously improved product knowledge to maintain highest levels of service quality.
- Provided friendly, engaging and professional retail service to [Number]+ customers per shift.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
- Adhered to company procedures and guidelines to maintain compliance.
- Fostered positive relationships with customers to enhance loyalty and retention.
Customer Service Assistant
Chemzo Supermarket
Nieria, Abuja
10.2021 - 01.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Adhered strictly to policies and procedures for continued company compliance.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Education
GCSEs - Secondary School
Queen's College Yaba Lagos
Nigeria 09.2015 - 09.2021
Bachelor of Arts - Philosophy
University of Abuja
Nigeria 10.2022 - 01.2023
Skills
- Customer service
- Retail customer service
- Customer support
- Problem-Solving
Timeline
Bachelor of Arts - Philosophy
University of Abuja
10.2022 - 01.2023
Customer Sales Assistant
Montandayy Company Limited
01.2022 - 01.2023
Customer Service Assistant
Chemzo Supermarket
10.2021 - 01.2022
GCSEs - Secondary School
Queen's College Yaba Lagos
09.2015 - 09.2021
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