Summary
Overview
Work history
Education
Skills
Timeline
Generic

Sylwia Portka

Londom

Summary

My name is Sylwia, I am waitress with eight years of experience.

I am an energetic, ambitious person with knowledge of guest service standards. I am looking for a job in which I could develop myself further.

Overview

8
8
years of professional experience

Work history

Hospitality Assistant

Evolve Hospitality Agency Work
London, United Kingdom
10.2024 - Current
  • Serving conferences.
  • Serving banquets.

Head Waiter

Big Easy Canary Wharf Restaurant
London, United Kingdom
05.2024 - 09.2024
  • Work during very busy time.
  • Training for new employees.
  • Serving groups and events.
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Maintained clean and organised restaurant environment.
  • Ensured accurate orders by effectively communicating with kitchen staff.
  • Assisted customers by taking food orders, recommending menu choices and advising on allergy concerns.

Waitress

Ponti's Italian Kitchen
London, United Kingdom
02.2022 - 04.2024
  • Serving groups and events.
  • Help on the bar.
  • Training for new employees.
  • Daily restaurant openings.
  • Work during busy time.
  • Serving breakfast, lunch and sometimes dinner.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
  • Keeping restaurant clean.

Kitchen Assistant

Wetherspoon Liverpool Street
London, United Kingdom
08.2019 - 12.2021
  • Food preparation.
  • Work on section.
  • Working as a team.
  • Checked stock was stored at correct temperatures to limit spoilage.
  • Monitored temperatures in refrigerators and freezers.
  • Followed all rules and regulations related to safe food handling, preparation and storage.
  • Helping other employees.
  • Work during busy time.

Waitress

Trattoria Degusti
Cracow, Poland
08.2018 - 07.2019
  • Improved customer satisfaction by providing efficient and friendly service.
  • Solving guests problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted customers by taking food orders, recommending menu choices and advising on allergy concerns.
  • Keeping restaurant clean.

Waitress

Kompania Kuflowa
Cracow, Poland
02.2018 - 07.2018
  • Serving groups and events.
  • Work during busy time.
  • Restaurant opening and closing.
  • Keeping restaurant clean.
  • Serving lunch and dinner.

Waitress/Bartender

Good Pizza
Cracow, Poland
07.2016 - 12.2017
  • Restaurant openings and closing
  • Serving food and drinks
  • Handling of cash register
  • Making coffees and cocktails

Education

Chef -

Vocational School Complex
Cracow, Poland
/2013 - /2016

Extramural High School
Cracow, Poland
/2016 - /2019

Health and Social Care

University in Brentford
London
05.2024 -

Skills

  • Taking care of the company's image
  • Working under pressure
  • Working as a team
  • Stress resistance
  • Multitasking
  • Problem-solving skills
  • High personal culture

Timeline

Hospitality Assistant

Evolve Hospitality Agency Work
10.2024 - Current

Head Waiter

Big Easy Canary Wharf Restaurant
05.2024 - 09.2024

Health and Social Care

University in Brentford
05.2024 -

Waitress

Ponti's Italian Kitchen
02.2022 - 04.2024

Kitchen Assistant

Wetherspoon Liverpool Street
08.2019 - 12.2021

Waitress

Trattoria Degusti
08.2018 - 07.2019

Waitress

Kompania Kuflowa
02.2018 - 07.2018

Waitress/Bartender

Good Pizza
07.2016 - 12.2017

Chef -

Vocational School Complex
/2013 - /2016

Extramural High School
/2016 - /2019

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Sylwia Portka