Sylwia Portka
Londom
Summary
My name is Sylwia, I am waitress with eight years of experience.
I am an energetic, ambitious person with knowledge of guest service standards. I am looking for a job in which I could develop myself further.
Overview
8
8
years of professional experience
Work history
Hospitality Assistant
Evolve Hospitality Agency Work
London, United Kingdom
2024.10 - Current
- Serving conferences.
- Serving banquets.
Head Waiter
Big Easy Canary Wharf Restaurant
London, United Kingdom
2024.05 - 2024.09
- Work during very busy time.
- Training for new employees.
- Serving groups and events.
- Increased customer satisfaction by delivering prompt, courteous service.
- Maintained clean and organised restaurant environment.
- Ensured accurate orders by effectively communicating with kitchen staff.
- Assisted customers by taking food orders, recommending menu choices and advising on allergy concerns.
Waitress
Ponti's Italian Kitchen
London, United Kingdom
2022.02 - 2024.04
- Serving groups and events.
- Help on the bar.
- Training for new employees.
- Daily restaurant openings.
- Work during busy time.
- Serving breakfast, lunch and sometimes dinner.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Keeping restaurant clean.
Kitchen Assistant
Wetherspoon Liverpool Street
London, United Kingdom
2019.08 - 2021.12
- Food preparation.
- Work on section.
- Working as a team.
- Checked stock was stored at correct temperatures to limit spoilage.
- Monitored temperatures in refrigerators and freezers.
- Followed all rules and regulations related to safe food handling, preparation and storage.
- Helping other employees.
- Work during busy time.
Waitress
Trattoria Degusti
Cracow, Poland
2018.08 - 2019.07
- Improved customer satisfaction by providing efficient and friendly service.
- Solving guests problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted customers by taking food orders, recommending menu choices and advising on allergy concerns.
- Keeping restaurant clean.
Waitress
Kompania Kuflowa
Cracow, Poland
2018.02 - 2018.07
- Serving groups and events.
- Work during busy time.
- Restaurant opening and closing.
- Keeping restaurant clean.
- Serving lunch and dinner.
Waitress/Bartender
Good Pizza
Cracow, Poland
2016.07 - 2017.12
- Restaurant openings and closing
- Serving food and drinks
- Handling of cash register
- Making coffees and cocktails
Education
Chef -
Vocational School Complex
Cracow, Poland /2013 - /2016
Extramural High School
Cracow, Poland /2016 - /2019
Health and Social Care
University in Brentford
London 2024.05 -
Skills
- Taking care of the company's image
- Working under pressure
- Working as a team
- Stress resistance
- Multitasking
- Problem-solving skills
- High personal culture
Timeline
Hospitality Assistant
Evolve Hospitality Agency Work
2024.10 - Current
Head Waiter
Big Easy Canary Wharf Restaurant
2024.05 - 2024.09
Health and Social Care
University in Brentford
2024.05 -
Waitress
Ponti's Italian Kitchen
2022.02 - 2024.04
Kitchen Assistant
Wetherspoon Liverpool Street
2019.08 - 2021.12
Waitress
Trattoria Degusti
2018.08 - 2019.07
Waitress
Kompania Kuflowa
2018.02 - 2018.07
Waitress/Bartender
Good Pizza
2016.07 - 2017.12
Chef -
Vocational School Complex
/2013 - /2016
Extramural High School
/2016 - /2019