Ben Muir
Fort William, Scotland,Highlands
Summary
First Class Business Management graduate from Edinburgh Napier University with experience across hospitality and retail environments. A reliable and adaptable individual with strong communication, teamwork, organisation and customer service skills, developed through balancing part-time employment alongside full-time university study. Comfortable working in fast-paced environments and taking on varied responsibilities, with a strong work ethic and willingness to learn. Now seeking a graduate or entry-level business role where I can apply my academic knowledge and develop professionally.
Overview
5
5
years of professional experience
Work History
Hospitality Assistant
Clan MacDuff Hotel
Fort William, Highlands
05.2025 - Current
- Ensured high standards of cleanliness, presentation and service across various hotel areas, contributing to overall guest satisfaction.
- Communicate effectively with colleagues and guests from a wide range of backgrounds.
- Deliver a consistently high standard of customer service, responding professionally to guest requests and helping to create a positive experience.
- Supported seamless hotel operations by working across housekeeping, restaurant and bar service, showcasing flexibility and adaptability in fast-paced environment.
- Work effectively as part of a team to ensure smooth day-to-day hotel operations during busy periods.
- Managed competing priorities and ensured attention to detail to meet time-sensitive service standards during busy periods.
Customer Assistant
Waitrose
Edinburgh
11.2024 - 05.2025
- Maintained high standards of product quality, availability and presentation in fruit and vegetable department, ensuring customer satisfaction.
- Selected and prepared products for online customer orders, accurately meeting customer requirements and enhancing order fulfilment experience.
- Provided friendly and professional customer service, responding to queries and assisting customers.
- Collaborated with team in fast-paced retail environment, effectively managing tasks during busy periods to support smooth operations.
- Developed strong attention to detail, organisation and time-management skills while balancing work alongside university studies.
Customer Assistant
Morrisons
Fort William/Edinburgh
09.2021 - 05.2024
- Worked across multiple departments, adapting quickly to different responsibilities, teams and customer requirements.
- Provided consistently high levels of customer service, responding to queries and assisting customers in a professional and friendly manner.
- Maintained high standards of product availability, presentation and cleanliness across different areas of the store.
- Worked effectively in a fast-paced environment, managing competing priorities during busy trading periods.
- Collaborated with colleagues across different departments to ensure efficient day-to-day store operations.
- Developed strong communication, teamwork and problem-solving skills through regular interaction with customers and colleagues.
- Demonstrated flexibility by working across two different store locations and adapting to different teams and working environments.
- Balanced part-time employment alongside full-time university studies, demonstrating strong time management, reliability and organisation.
Customer Assistant
Home Bargains
Fort William, Highlands
01.2022 - 05.2022
- Provided friendly customer service and assisted customers with queries in a busy retail environment.
- Replenished stock and maintained high standards of store presentation and cleanliness.
- Developed strong teamwork, communication and time-management skills while balancing employment with school commitments.
Education
Bachelor of Arts - Business Management
Edinburgh Napier University
Edinburgh01-2026
Skills
- Customer Service & Communication — Confident communicating with customers and colleagues from a wide range of backgrounds
- Teamwork — Experienced working collaboratively across different teams and departments in fast-paced environments
- Time Management — Successfully balanced part-time employment alongside full-time university study, graduating with First Class Honours
- Adaptability — Comfortable taking on different responsibilities and working across multiple departments and locations
- Organisation & Attention to Detail — Able to manage competing priorities while maintaining high standards of accuracy and presentation
- Problem Solving — Able to respond calmly and effectively to customer queries and day-to-day operational challenges
- Work Ethic & Reliability — Demonstrated commitment through consistent employment throughout university while maintaining strong academic performance
Hobbies and interests
- Outside of work, I enjoy keeping active through football and running, both of which have developed my competitive nature, discipline and commitment. I have a strong interest in the outdoors and enjoy exploring new places, particularly throu
Timeline
Hospitality Assistant
Clan MacDuff Hotel
05.2025 - Current
Customer Assistant
Waitrose
11.2024 - 05.2025
Customer Assistant
Home Bargains
01.2022 - 05.2022
Customer Assistant
Morrisons
09.2021 - 05.2024
Bachelor of Arts - Business Management
Edinburgh Napier University