Summary
Overview
Work History
Education
Skills
Additional Information
Hobbies and Interests
Driving Licence
Timeline
Generic

Sylvia Thomas

Neath

Summary

A dedicated and experienced customer service professional with over 20 years in retail and credit services. Proven track record of building strong customer relationships, achieving sales targets, and providing friendly and empathetic support. Skilled in both self-employed and team environments with a passion for helping others.

Overview

28
28
years of professional experience

Work History

Retail Sales Assistant

Marks & Spencer
01.2022 - 01.2025
  • Served customers at the till point and in the click-and-collect department.
  • Managed fitting rooms and assisted customers in locating products.
  • Liaised with customers to understand needs, provided recommendations, and upsold services.
  • Built strong customer relationships through helpful, attentive service.
  • Promoted sales and special offers, going the extra mile to source merchandise when required.

Self-Employed Agent

Provident Personal Credit
02.1997 - 07.2021
  • Provided home credit services, giving loans and collecting repayments weekly.
  • Transitioned to an employee role in 2017 when the self-employed model ended.
  • Maintained detailed records of all transactions, client communications, and contracts.
  • Role ended due to redundancy in 2021.

Sales and Customer Service Representative

TextProvident Personal Credit
07.2017 - 06.2021
  • Developed and managed short- and long-term goals to meet sales targets.
  • Built lasting customer relationships through regular follow-ups.
  • Focused on customer retention and delivering excellent service.

Education

Gcse -

Penyrheol Comprehensive
Swansea
07.1977

Skills

  • Outstanding customer service and communication skills
  • Ability to empathise and make people feel at ease
  • Strong problem-solving and interpersonal skills
  • Organised and detail-oriented
  • Experience in financial transactions

Additional Information

Prior to joining Provident Personal Credit in 1997, held various roles including positions at Mettoys, Walkers Crisps, Waitressing and at Boots Chemist during Christmas period on a temporary basis.

Hobbies and Interests

  • Walking
  • Yoga
  • Reading
  • Travelling
  • Supporting Family
  • Astrology
  • Healthy Living
  • Helping Others

Driving Licence

  • Category B+E
  • Category B1
  • Category C

Timeline

Retail Sales Assistant

Marks & Spencer
01.2022 - 01.2025

Sales and Customer Service Representative

TextProvident Personal Credit
07.2017 - 06.2021

Self-Employed Agent

Provident Personal Credit
02.1997 - 07.2021

Gcse -

Penyrheol Comprehensive

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Sylvia Thomas