Sylvia Longjam

Dynamic and adaptable professional with a solid background in customer service, leadership, and operational management. Possesses strong analytical, problem-solving, and communication skills, effectively managing part-time work and academic responsibilities while gaining a deep understanding of cultural diversity. Fluent in English, Hindi, and Manipuri, with intermediate proficiency in Korean, eager to leverage skills and experience in a dynamic organization in South Korea. With a keen interest in South Korean culture and language, combined with international exposure, well-equipped to excel in cross-cultural workplaces and fast-paced environments.

Cultural Volunteer, Sangai Festival, Manipur (2020)

• Played a key role in organizing one of Manipur's largest cultural festivals, drawing international visitors.
• Coordinated logistics for performances, managing backstage operations and ensuring seamless transitions.
• Assisted with guest relations, including dignitaries and international attendees, contributing to the festival's success.
• Collaborated with the media team to increase festival awareness, resulting in a 15% rise in attendance.

• Learning languages
• Travelling
• Gym
• Listening to music
• Researching interest topics
• Spiritual practices like; yoga, meditation and mindfulness

• Philosophy Research Group, University of Liverpool (2023-2024)
• Completed interdisciplinary research on contemporary philosophical issues, leading discussions and collaborating with peers on academic papers.
• Successfully submitted a dissertation titled "Is Mental Illness an Illusion? A Response to Eliminative Materialism," which explored philosophical approaches to mental health and critically examined materialist theories in the philosophy of mind.
• Research Engagement:
• Attended the Stapledon Seminar Series, engaging with a wide range of philosophical topics including inductive logic, confirmation theory, epistemic injustice, and the role of scientific orthodoxy during the Covid-19 pandemic.
• Actively participated in Dr. Sorin Baiasu’s seminar on Philosophical Counselling as First Philosophy, exploring the connection between philosophical practice and academic philosophy. Followed up with Dr. Baiasu post-seminar to discuss the topic further, deepening personal understanding and building a professional connection.

Customer Service Team Member
Liverpool Football Club – Anfield, Liverpool
February 2024 – Present

• Delivered excellent customer service to over 300 customers per shift, achieving a consistent 100% satisfaction rate.
• Worked during major events, including Taylor Swift and Pink concerts, managing large crowds and ensuring smooth service in a fast-paced environment with thousands of attendees.
• Processed transactions with 100% accuracy
• Maintained store organization and cleanliness, contributing to a positive customer experience.
• Assisted in food preparation, adhering to strict hygiene and safety regulations.
• Efficiently handled customer complaints, providing thoughtful resolutions to maintain positive relationships.
• Participated in regular training to maintain up-to-date knowledge of company products and policies.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Bartender
Rubber Soul – Mathew Street, Liverpool
March 2024 – Present

• Provided exceptional service in a high-energy bar setting, ensuring customer satisfaction and loyalty.
• Mentored new staff, improving overall efficiency and service consistency.
• Optimized stock management and ordering procedures, reducing customer wait times by 20%.
• Managed daily financial reporting with zero discrepancies, demonstrating accuracy in cash handling.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Provided excellent service to customers, resulting in repeat business.
• Recommended drinks to customers, increasing overall sales.

• Certified in Food Safety and Hygiene (UK, 2024)
• Korean Language Proficiency (Self-study, Intermediate)
• Coursera Yonsei University First Step Korean Certificate (Online course, 2023)