Syeda Zainab
United Kingdom
Summary
A reliable and hardworking retail professional with a strong background in fast-paced customer service, stock management, and till operation. Originally from South Korea, I moved to the UK in 2024 and have quickly adapted to the UK work environment, supported by a strong academic background including Grade A in GCSE Maths and English.
With hands-on experience at Domino’s and in automotive reception, I am a confident communicator who thrives under pressure. I am currently an IT student with excellent digital skills, a proactive attitude, and a flexible approach to shift work. I am fully authorized to work in the UK and committed to delivering high standards of service and efficiency to your team.
Overview
5
5
years of professional experience
Work history
Reception Assistant
Astra Cars Itd
West Drayton, Hillingdon
2025.06 - Current
- Visitor Management: Provided a warm and professional welcome to all showroom visitors, ensuring all guests were signed in and introduced to the relevant sales or service consultants.
- Diary & Appointment Coordination: Proactively managed digital calendars to schedule test drives, vehicle handovers, and service bookings, ensuring maximum daily efficiency.
- Lead Distribution: Efficiently handled multi-line inbound enquiries, identifying customer needs and directing them to the correct department to minimise wait times.
- Showroom Standards: Maintained a high-standard, 'audit-ready' reception and hospitality area, ensuring a welcoming environment that reflects the dealership’s brand values..
Crew member
Domino's Pizza
Epsom, Surrey
2025.01 - 2025.04
- Team Collaboration: Worked cohesively with drivers and kitchen staff to streamline order flow, ensuring "Out the Door" (OTD) times remained low during high-pressure peak shifts.
- Customer Engagement: Expertly handled phone and counter enquiries, using upselling techniques to promote current deals and ensuring a 5-star customer experience.
- Inventory Control: Proactively monitored ingredient levels and organized "first-in, first-out" (FIFO) stock rotation to minimize waste and ensure product freshness.
- Administrative Accuracy: Assisted management with formal stock takes and inventory audits, ensuring 100% accuracy in supply chain records.
Receptionist
Sofia Cars LTD
Maidenhead, Windsor and Maidenhead
2024.10 - 2025.01
- Conflict Resolution: Effectively managed and resolved customer inquiries and disputes, maintaining a calm, professional manner to ensure high levels of brand satisfaction.
- Diary Management: Optimized scheduling for vehicle viewings, test drives, and service appointments to maximize daily efficiency.
- Professional Representation: Maintained a polished and professional demeanour, serving as a brand ambassador for the organization both in-person and over the phone.
- Administrative Accuracy: Documented and delivered detailed messages for sales and service teams, ensuring 100% accuracy in contact details and follow-up requirements.
Retail assistant
H&M
Kyoungbok, Seoul, South Korea
2021.02 - 2024.06
- Point of Sale (POS) Systems: Mentioning you can handle a till/cash register.
- Merchandising: Showing you can make a store look organized and appealing.
- Inventory Management: Proving you can track and restock items efficiently.
- Conflict Resolution: Staying calm if a customer is unhappy.
- Upselling/Cross-selling: Helping the business make more money by suggesting products.
Nursery assistant
Play Cafe for Kids
youngsan, Seoul
2022.04 - 2024.01
- Child Development & Care: Understanding the needs of different age groups.
- Safeguarding: Knowledge of maintaining a secure environment.
- Classroom Management: Assisting with organized activities and routines.
- Patience & Empathy: Essential for handling challenging situations calmly.
Education
GCSEs in IT -
West Thames College
Hounslow West 01/2025 -
GCSE in Mathematics -
Kyoungbok High School
Seoul 09/2019 - 06/2024
GCSE in English -
Kyoungbok
Seoul 09/2019 - 06/2025
GCSE in General Studies -
Kyoungbok High School
Seoul 09/2019 - 06/2024
Skills
- Bilingual or multilingual
- Customer Service
- CRM software
- Time management
- Attention to detail
- Problem-solving
- Teamwork
- Communication skills
- Adaptability
- Multitasking
Timeline
Reception Assistant
Astra Cars Itd
2025.06 - Current
Crew member
Domino's Pizza
2025.01 - 2025.04
Receptionist
Sofia Cars LTD
2024.10 - 2025.01
Nursery assistant
Play Cafe for Kids
2022.04 - 2024.01
Retail assistant
H&M
2021.02 - 2024.06
GCSEs in IT -
West Thames College
01/2025 -
GCSE in Mathematics -
Kyoungbok High School
09/2019 - 06/2024
GCSE in English -
Kyoungbok
09/2019 - 06/2025
GCSE in General Studies -
Kyoungbok High School
09/2019 - 06/2024