Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Sumaya AbdulKhader

london,City of London

Summary

Experienced Reception Manager with over 2 years of success in managing front desk operations, customer service, and administrative support. Proven ability to lead reception teams, improve guest satisfaction, and maintain a professional and organized front office. Skilled in handling multi-line phone systems, scheduling appointments, managing visitor logs, and coordinating with internal departments. Strong communication, time management, and problem-solving skills. Proficient in Microsoft Office Suite, booking systems, and CRM software. Committed to delivering excellent customer service and maintaining a positive first impression for all clients and visitors.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

Reception Manager

Fortnum and Mason
London
08.2024 - 06.2025
  • Ensured timely responses to phone calls and emails, enhancing customer relationship management.
  • Kept inventory of office supplies, reducing instances of shortages or excesses.
  • Co-ordinated check-ins and check-outs to ensure smooth operations.
  • Reviewed staff performance by analysing KPI data and conducting appraisals.
  • Scheduled employee shifts, guaranteeing round-the-clock service availability.
  • Trained new reception staff members, ensuring high standards of customer service.

Head receptionist

Ixchel
London
09.2023 - 05.2024
  • Assisted servers during busy times to maintain quality of service.
  • Handled special events such as parties or private dinners, maintaining high standards of service.
  • Directed flow of guests ensuring all were seated in a timely manner without overcrowding.
  • Streamlined work processes by implementing efficient table management systems.
  • Ensured smooth operations by efficiently overseeing the seating of guests.
  • Increased guest satisfaction with prompt attention to requests and complaints.

Education

Master of Business Administration - Business

Coventry University
London
09.2022 - 08.2023

Skills

  • Diplomatic communication
  • Leadership in high-pressure scenarios
  • Employment law awareness
  • Bilingual or multilingual
  • Staff rota creation
  • Reservation system use
  • Data entry speed
  • VIP check-ins
  • Basic accounting
  • Reception team rotas
  • Phone query handling
  • SevenRooms reservations system
  • Open table reservations system
  • MS Office

Languages

English
Proficient (C2)
Arabic
Proficient (C2)

Timeline

Reception Manager

Fortnum and Mason
08.2024 - 06.2025

Head receptionist

Ixchel
09.2023 - 05.2024

Master of Business Administration - Business

Coventry University
09.2022 - 08.2023
Sumaya AbdulKhader