Suzanne Hall
Ticehurst,East Sussex
Summary
I have supported my partner for the last few years managing his electrical contracting/building firm. This has included managing various projects liaising with suppliers and sub contractors as well as clients. I have structured his working week to maximise profitability and ensure great client outcomes. I have verging on obsessive attention to detail on which many clients have positively commented. My mantra is 'how would I want to be treated...'. This has resulted in a far more efficient business which as a result now takes up much less of my time.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager
Mark Wilson
Ticehurst, East Sussex
05.2022 - Current
- Analysed financial data to track and achieve budget targets.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Strategically scheduled and managed ongoing contracts.
- Liaised with various stakeholders in support of operational excellence.
Senior Client Adviser
Darwin Clayton Ltd
Tunbridge Wells, Kent
01.2002 - 05.2021
- Managed existing client book dealing with renewals as well as new business enquiries.
- Handled underwriting, agreed terms with insurers and issues all policy documentation
- Processed claims.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
Certificate of Insurance - Insurance
CII
London 01.2002 - 01.2009
Skills
- Relationship building
- Resource planning and allocation
- High-pressure environments
- Financial and cash flow analyses
- Personable
- Contract management
- Multi-site operations
- Cost reduction and containment
Languages
English
Native
References
I can provide referees should they be required
Timeline
Operations Manager
Mark Wilson
05.2022 - Current
Senior Client Adviser
Darwin Clayton Ltd
01.2002 - 05.2021
Certificate of Insurance - Insurance
CII
01.2002 - 01.2009
Similar Profiles
Indira RandolIndira Randol
Manager of Field Administration at Mark Wilson Construction, Inc.Manager of Field Administration at Mark Wilson Construction, Inc.
Sawdah NoratSawdah Norat
Paralegal at Mark & MarkParalegal at Mark & Mark
Aiden GarzaAiden Garza
Handyman/Electrician at Handy Mark/Pro MarkHandyman/Electrician at Handy Mark/Pro Mark