Nicola Roberts
Mark Cross, East Sussex,East Sussex
Summary
Gained experience in MS Office, including Excel, PowerPoint, and Word. Experience with various office equipment, printers, scanners, phone systems that require call hold and transfer. Skilled with invoicing, billing, payroll administration, and basic accounting using SAGE. Good at handling enquiries with good telephone etiquette. Committed to delivering administrative support and helping wherever needed. Always, positive and happy.
Overview
36
36
years of professional experience
11
11
years of post-secondary education
Work History
Land surveyor
ACAD Mapping Ltd
Mark Cross, East Sussex, East Sussex
04.2010 - Current
- Using specialist equipment and technology, such as theodolites and 3D scanners. Produced survey drawings, such as topographical surveys & building surveys. These were drawn up using AutoCAD.
- Coordinated topographical survey activities and oversaw field operations, maintaining a high standard in order to create detailed plans.
- Assisted in understanding the project requirements in order to help produce quotations for individual clients
- Maintained a safe and compliant working environment, verifying all legislative requirements were adhered to, including Health & Safety
- Initiated and maintained robust relationships with clients for successful collaboration.
Company secretary
ACAD Mapping Ltd
Mark Cross, East Sussex, East Sussex
08.1995 - Current
- Led contract negotiations regarding Professional Indemnity, professional liability along with utilities to secure favourable terms for the firm.
- Provided printing, photocopying scanning support to colleagues.
- Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
- Created and maintained digital records using excel
- Kept and maintained filing system for preservation of office information.
- Answered telephone enquiries and forged good relationships with regular clients
- Basic Accounting
- Use of Payroll
- Monthly filing of csv documents for pensions online
Customer Service and hospitality
Caribbean Cruise Lines
Miami, Miami
04.1989 - 07.1995
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations
- Displayed energy and enthusiasm in fast-paced environment.
- As a trained dancer, also performed in the shows
Education
Bachelor of Science - Restoration & Conservation
London Guildhall University
London 09.1998 - 07.2002
ISTD Dance teacher qualification - Dance
Bush Davies School
East Grinstead UK 09.1982 - 07.1989
Skills
- MS Office
- Excel
- Office equipment operation
- Invoicing and billing familiarity
- Basic accounting capability - SAGE
- Filing system development
- Payroll administration
- Telephone etiquette
- Enquiry handling
Affiliations
- I have recently started learning the piano. I am now on Grade 5 but only just got there
- Love making cakes
Timeline
Land surveyor
ACAD Mapping Ltd
04.2010 - Current
Bachelor of Science - Restoration & Conservation
London Guildhall University
09.1998 - 07.2002
Company secretary
ACAD Mapping Ltd
08.1995 - Current
Customer Service and hospitality
Caribbean Cruise Lines
04.1989 - 07.1995
ISTD Dance teacher qualification - Dance
Bush Davies School
09.1982 - 07.1989
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