Zorico Gilbert
Norwich,United Kingdom
Summary
Intelligent and quick-witted, and resourceful worker with levelheaded demeanor with the ability to establish priorities and meet challenges head-on.Strong basis in the repair and support of electronic devices such as Desktop computers and Laptop computers as well IT Help desk and Support.
Also Offering strong foundation in problem-solving, programming, and teamwork. Knowledgeable about software development principles, coding languages, and project management. Ready to use and develop analytical thinking, collaboration, and technical skills in a software develpment role.
Overview
6
6
years of professional experience
Work History
Software Engineer/IT Consultant
Office of the Auditor General of Bermuda
07.2024 - 09.2024
- Helpdesk Administrator - trouble shooting and resolving technical matters
- Manage and maintain Microsoft Windows applications and systems
- Create, build, and manage web-based applications and intranet systems
- Consistently enhance the Office website and SharePoint platform by introducing new features and improve user self-sufficiency for maintenance, minimizing the need for technical support
End User Support Specialist
PartnerRe Bermuda
09.2022 - 09.2023
- Proactively respond to incoming tickets
- Demonstrate a sense of urgency when needed, being accessible and alert to local needs and escalations
- Provide local hands-on support for office of approximately 50 users
- Contribute remote support to other locations as time permits
- Function as the 'Face of IT' between end users and IT service providers (internal and external)
- Record complete error resolution and incident analysis with attention to detail
- Maintain IT inventory and knowledge database with high degree of accuracy
Junior Technician
CPR Cellphone Repair Bermuda
05.2022 - 10.2022
- Provided intermediate technical support and repairs for customers and ensured proper function of devices
- I mainly specialized in the repair of desktop computer and laptop devices, as well as game consoles
- I was responsible for the installation of hardware and software, as well as troubleshooting hardware, and software
IT Help Desk
Bermuda College
01.2021 - 05.2022
- Responsible for providing technical support and assistance
- I interacted with faculty and students by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
Apprentice Technician
CPR Cellphone Repair Bermuda
07.2018 - 05.2022
- Provided technical support and repairs for customers and ensured proper function of devices
- I mainly specialized in the repair of desktop computer and laptop devices, however I also worked on other devices such as game consoles
- I was responsible for the installation of hardware, the installation of software, as well as troubleshooting hardware, and the trouble shooting of software
Education
Associate in Computer Information Systems - CIS
Bermuda College
Paget, Bermuda 08.2017 - 05.2019
Masters in Computer Science - Computer Science
University of East Anglia
Norwich, Norfolk 09.2023 -
Certificate of Applied Technology - CIS
Bermuda College
Paget, Bermuda 08.2019 - 05.2022
Skills
- SQL Database
- Database management
- Agile and scrum frameworks
- C and C
- Java
- Python
- HTML and CSS
- JavaScript
References
References available upon request.
Timeline
Software Engineer/IT Consultant
Office of the Auditor General of Bermuda
07.2024 - 09.2024
Masters in Computer Science - Computer Science
University of East Anglia
09.2023 -
End User Support Specialist
PartnerRe Bermuda
09.2022 - 09.2023
Junior Technician
CPR Cellphone Repair Bermuda
05.2022 - 10.2022
IT Help Desk
Bermuda College
01.2021 - 05.2022
Certificate of Applied Technology - CIS
Bermuda College
08.2019 - 05.2022
Apprentice Technician
CPR Cellphone Repair Bermuda
07.2018 - 05.2022
Associate in Computer Information Systems - CIS
Bermuda College
08.2017 - 05.2019
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