Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Inés Simpson Tough

Norwich,United Kingdom

Summary

Energetic, known for exceptional customer service and creating a welcoming environment for customers. Dependable and dedicated student, seeking flexible retail options, prepared to learn and support a team.

Overview

3
3
years of professional experience

Work history

Babysitter

Local parents needing childcare
Norwich, Norfolk
05.2024 - Current
  • Built strong relationships with families through trust and outstanding communication skills resulting in long-term babysitting contracts.
  • Promoted good behaviour by using positive reinforcement strategies.
  • Received positive feedback from parents due to exceptional babysitting service provided consistently.
  • Provided safe and engaging environment by organising creative activities for children.
  • Provided assistance with personal hygiene tasks such as bathing, brushing teeth creating a routine for self-care among kids.
  • Assisted in developing reading skills through storytelling sessions promoting love for books among kids.
  • Supervised and monitored the safety of children in care to ensure well-being at all times.
  • Demonstrated flexibility regarding scheduling needs resulting in high levels of parent satisfaction.
  • Developed positive, trusting relationships with groups of young children.
  • Read stories and lead activities to help children build foundational learning skills.


Charity shop volunteer

Oxfam Charity Shop
Norwich, Norfolk
12.2024 - 03.2025
  • Dealt with customer queries and complaints effectively, maintaining high levels of satisfaction.
  • Assisted in sorting and pricing donations for streamlined operations.
  • Enhanced shop's aesthetic appeal by creating eye-catching window displays.
  • Maintained cleanliness and hygiene standards throughout the shop floor.
  • Guided customers in finding specific products.

Volunteer helper at primary school

Magdalen Gates Primary school
Norwich, Norfolk
07.2024 - 07.2024
  • Maintained a clean and tidy classroom environment
  • Helped to develop key reading, writing and mathematic skills with the children
  • Helped to organize a physical education lesson
  • Monitored at break and lunchtimes, ensuring the children's safety
  • Improved student literacy skills through reading comprehension exercises
  • Encouraged students to work together to achieve goals.
  • Cultivated welcoming, positive classroom environment, encouraging children to express opinions, thoughts and feelings.

Event usher

The Vatic theatre company
Norwich, Norfolk
06.2023 - 07.2023
  • Prepared venue for upcoming events, contributing to seamless transitions between activities.
  • Aided in logistical tasks such as moving equipment or materials when required.
  • Assisted in setting up venue, ensuring professional appearance.
  • Maintained cleanliness of the venue throughout events.
  • Served as a point of contact for guest queries, delivering excellent customer service.
  • Checked tickets at entrance points, maintaining order and organisation at the event premise.
  • Resolved guest issues promptly and efficiently ensuring high level of satisfaction.
  • Managed crowd flow for smooth event operation.
  • Collaborated closely with other ushers fostering a team-oriented work environment.
  • Monitored audience during performances to prevent disturbances caused by latecomers or inappropriate behaviour.
  • Provided useful information about the event program reducing confusion amongst attendees.
  • Enhanced guest experience by providing warm welcome and guidance upon arrival.
  • Provided clear instructions to guests, enhancing their understanding of the event layout.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Took on additional tasks on manager's request.
  • Cultivated inviting and inclusive atmosphere to optimise guest experience and ease visitor anxieties.
  • Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
  • Directed guests to correct seating locations and answered questions about facility amenities.

Event coordinator

The junkyard
Norwich, Norfolk
06.2022 - 06.2022
  • Coordinated logistics, leading to seamless flow of events.
  • Fostered good relations with participants through professional client management skills.
  • Coordinated team activities for streamlined event execution.
  • Managed multiple tasks concurrently under tight deadlines without compromising on quality or customer service.
  • Facilitated smooth running of events by coordinating all logistical elements.
  • Handled unforeseen challenges smoothly, ensuring minimal disruption to the event flow.
  • Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
  • Worked with and organized large groups of children

Education

A-Levels - English literature, Drama and Spanish

Jane Austen College
Norwich, Norfolk
09.2024 -

GCSEs - History, English literature, language, Spanish, sociology, maths, biology, chemistry, physics, drama

Jane Austen College
Norwich, Norfolk
09.2019 -

Skills

  • Child supervision
  • Event coordination
  • Customer service
  • Relationship building
  • Team collaboration
  • Time management
  • Safety awareness
  • Problem solving
  • Aesthetic presentation
  • Energetic attitude
  • Patience practice

Affiliations

Theatre and performing arts, learning Spanish, dance, and reading

Timeline

Charity shop volunteer

Oxfam Charity Shop
12.2024 - 03.2025

A-Levels - English literature, Drama and Spanish

Jane Austen College
09.2024 -

Volunteer helper at primary school

Magdalen Gates Primary school
07.2024 - 07.2024

Babysitter

Local parents needing childcare
05.2024 - Current

Event usher

The Vatic theatre company
06.2023 - 07.2023

Event coordinator

The junkyard
06.2022 - 06.2022

GCSEs - History, English literature, language, Spanish, sociology, maths, biology, chemistry, physics, drama

Jane Austen College
09.2019 -

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