SUSAN MUNGAI
GRAYS,ESSEX
Summary
Enthusiastic Public Health student with experience in customer service and stock management. Skilled in enhancing customer engagement and supporting team dynamics in fast-paced environments. Known for effective communication and reliability in money handling and payment processing. Committed to leveraging knowledge in health initiatives while fostering personal and professional growth.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Tesco Customer Assistant
Tesco Superstore
Thurrock, Essex
02.2025 - 05.2026
- Processed and loaded deliveries and backstock onto store shelves.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Enhanced working relationships by participating in team-building activities.
Customer Service Cashier
Tesco Extra
Pitsea, Essex
11.2025 - 01.2026
- Delivered outstanding customer service by promptly responding to queries and offering assistance.
- Managed queues efficiently, minimising wait times and enhancing customer shopping experience.
- Processed payments by cash, cheque, or card to complete transactions.
- Processed financial transactions using cash registers and card machines, ensuring accurate handling of payments.
- Calculated and provided accurate change to customers after transactions.
- Operated multiple till systems, demonstrating adaptability and technical proficiency.
- Scanned and weighed goods to calculate product costs.
- Protected customer purchases by wrapping and bagging items.
Customer Service Cashier
ALDI
GRAYS, Essex
03.2024 - 01.2025
- Provided exceptional customer service by promptly addressing queries and proactively offering assistance.
- Managed queues efficiently, minimising wait times and enhancing customer shopping experience.
- Processed payments by cash, cheque, or card to complete transactions.
- Wrapped and bagged customer purchases to protect items during transport and enhance customer satisfaction. by wrapping and bagging items.
Education
Certificate of Higher Education - Public Health with foundation level 3
University College London
London 2026 - Current
Skills
- Cash handling
- Financial transactions
- Customer service
- Customer service excellence
- Customer engagement
- Communication proficiency
- Stock management
- Shelf stocking
- Product knowledge
- Team building
- Communication proficiency
- Communication skills
- Active listening
- Positive attitude
- Self-motivation
- Cash handling accuracy
- Self-motivation
Certification
NVQ LEVEL2 HEALTH AND SOCIAL CARE
Timeline
Customer Service Cashier
Tesco Extra
11.2025 - 01.2026
Tesco Customer Assistant
Tesco Superstore
02.2025 - 05.2026
Customer Service Cashier
ALDI
03.2024 - 01.2025
Certificate of Higher Education - Public Health with foundation level 3
University College London
2026 - Current